Head of Operations

2 days ago

Gold Coast, Queensland, Australia Mining Full time $120,000 - $180,000 per year

About the role

We're looking for a senior operator who can keep the engine running and the team thriving. At , we're scaling fast, which means we need someone who can own both the
operational backbone

of the business and the
people experience

that makes it all work.

This isn't two jobs squashed into one - it's one role with two clear priorities:

  1. Operations:

making sure strategy gets executed, systems run smoothly, and the business has the structure it needs to grow.
2. People:

making sure our team of journalists, sales, design, and ops are supported, aligned, and clear on expectations.

Key Responsibilities

Operations

  • Own day-to-day business operations, from processes and workflows to cross-team coordination.
  • Turn strategy into execution - ensure big ideas don't fall between the cracks.
  • Drive efficiency: streamline systems, reporting, and communication channels.
  • Work with leadership to set clear goals, then make sure we deliver on them.

People & Culture

  • Be the first point of call for staff on HR, culture, and team matters.
  • Run recruitment, onboarding, and role clarity across the business.
  • Build and maintain a high-performance culture: expectations, accountability, and support.
  • Set guidelines and boundaries around remote work, communication, and responsibilities.
  • Drive engagement - make sure our people know where we're winning and where we're improving.

What success looks like

  • The business runs smoothly without bottlenecks.
  • Roles and responsibilities are clear across the whole team.
  • New hires are brought in efficiently and effectively.
  • Culture is strong, expectations are set, and people know how they contribute to the bigger picture.
  • Leadership has the space to focus on growth because operations and people are under control.

The type of person we're looking for

  • You're as comfortable in
    process

as you are in
people

.
- You're a doer - quick to spot gaps and close them.
- You've got strong organisational and HR instincts
- You're calm under pressure, good with people, and get stuff done.
- You love a fast-growing, no-BS environment where things move quickly.

This role is about
keeping the ship steady while we scale it bigger

. You'll be right in the middle of everything - working with leadership daily, keeping the team aligned, and making sure continues to grow without losing its edge.

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