Customer Engineer

1 week ago

Darwin, Northern Territory, Australia NCR Full time $60,000 - $120,000 per year

Customer Engineer- JOB Description

As one of our Field Service Technicians, each day will not look the same Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to your Territory Manager and as a key member of our South Pacific Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities:

  • Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other Voiyx products for our customers
  • Parts management and organisation
  • Continuous training online and in classrooms
  • Work autonomously in the field and office
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
  • Some interstate travel may be required

Basic Qualifications:

  • Must have PCB hardware repair experience
  • Minimum of 1+ years of PCB hardware repair experience is required
  • Exposure to software uploads
  • Basic familiarity with software uploads is required

Preferred Qualifications:

  • Electro-mechanical device repair and aptitude
  • Previous experience with Self-Serve Checkout repairs or install
  • To be successful for this role, you must have:
  • Passion for new technology
  • Willing to travel and complete service calls as assigned
  • Able to work autonomously, professionally and be an excellent communicator
  • Valid Australia State Driver's license
  • Fully COVID vaccinated
  • Strong Customer service skills
  • Experience with electromechanical equipment
  • High attention to detail
  • A valid Permanent Residence or Citizenship
  • Be located in Australia and able to commence work within a Non-Standard Days (Saturday/Sunday)

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