Guest Services Attendant, Lizard Island Resort

7 days ago

Cairns, Queensland, Australia Delaware North Full time $40,000 - $80,000 per year

The opportunity

Delaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional, you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:

  • Friends-and-family discounts across our resorts business
  • Live and work on the Great Barrier Reef
  • Be part of a professional team, delivering a 5 star guest experience
  • Access to our employee assistance program
  • Training and development opportunities
  • Opportunities to grow your career with a global business

What will you do?

  • Welcome guests and complete check-in and check-out
  • Handle guest requests, inquiries and complaints effectively and efficiently
  • Maintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offers
  • Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times - be proactive with their needs
  • Liaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
  • Coordinate guest arrivals and departures

More about you

  • Extensive hotel/resort front office experience
  • Exceptional interpersonal and communication skills
  • Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
  • Superior organisational and time management skills
  • Experience using OPERA (PMS) system highly regarded

The application period will close on 11/09/2025, unless sufficient qualified candidates are identified sooner.

Who we are

Nestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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