Vet Nurse

3 days ago

Sydney, New South Wales, Australia Petsy Pet Insurance Full time $60,000 - $80,000 per year

Who are we?

TasksResponsibilities will include but not be limited to:
  • Responding to customer enquiries via email, phone, and social media platforms.
  • Providing comprehensive information to customers about our pet insurance products and services.
  • Handling and resolving customer concerns, and queries regarding our services or policies.
  • Assisting customers in making insurance claims and guiding them through the process.
  • Liaising with vets and pet-related businesses to resolve follow ups
  • Collaborating with the sales and marketing team
  • Processing changes to customer accounts, such as updating contact details or modifying insurance policies.
  • Collaborating with the rest of the customer service team to ensure a consistent and high standard of service.
  • Maintaining a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
  • Assisting in the development of scripts or FAQs to help address common customer queries.
  • Contributing to team efforts by accomplishing related tasks as needed.
RequirementsRequirements:
  • Possess excellent communication skills, both written and verbal
  • Be organised and capable of meeting deadlines
  • Be passionate with a can-do attitude
  • Have a genuine interest in pets; dogs or cats or both
  • You won't have to have experience or knowledge of pet insurance or any insurance products, but it would help
  • You don't have to have experience with vets but vet nurses and vet students thrive in our teams
Benefits
  • Employee discounts
  • Employee mentoring program
  • Professional development assistance
  • Work from home
  • Career Path

Who are we?

Petsy Pet Insurance

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