Protect Case Manager

8 hours ago

Melbourne, Victoria, Australia Aware Super Full time $80,000 - $120,000 per year

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at

Your New Role

Our Protect team looks after our members when they face life's most challenging times. You're not just managing claims; you're navigating them through the complexities of insurance with empathy and expertise.

The Case Managers in our Protect Team manage and process cases and payments for members of our fund including managing and administering a portfolio of Total Permanent Disability (TPD) and Income Protection (IP) insurance claims, Death (D) and Terminal Illness (TI) claims with or without insurance cover, Family Law claims and early release payments (financial hardship, compassionate grounds).

In this role, your primary focus is to manage the end-to-end process of Death Claims ensuring you provide helpful service to the beneficiaries/claimants and assisting them with their queries along the way.

This role is based in our Melbourne office, and while we have a hybrid approach to work (minimum 2 days a week in office), you may be required to attend the office more often during the initial training period.

How do you exceed our expectations?

You care about providing the best possible experience and outcomes for members and you have demonstrated experience working in a similar role within a Superannuation or Life claims assessment environment.

Additionally, you will have;

  • Experience as a Claims Case Manager managing the end-to-end process of various types of claims, especially Death Claims;
  • Experience performing Claims Staking;
  • Demonstrated experience in reviewing and challenging insurer decisions and case reviewing declined claims;
  • The ability to prepare trustee recommendations for approval; and
  • Excellent verbal and written communication skills to maintain proactive, solution focused communication with members, beneficiaries, and solicitors.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

  • Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement;
  • Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects;
  • Work with super humans: You'll work hard and innovate, but also have some fun along the way and;
  • Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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