Desktop Supervisor

Join TBS – Where We Care, Listen, and Deliver

Who Are We?

With over 30 years in the industry, Townsend Building Services is a proudly Australian-owned business that's redefining the way insurance and non-insurance building and restoration repairs are delivered across the country.

At TBS, we care about both our people and our clients, and we're committed to delivering exceptional outcomes every time. Due to rapid national growth, we're looking for a motivated Desktop Supervisor to join our supportive team based in our Burleigh Heads HQ

Why You'll Love Working Here

• Competitive salary + bonuses + growth opportunities
• Extra leave perks – birthday leave, study leave, loyalty leave
• Flexible work options to support your work/life balance
• Employee wellbeing support – EAP, inclusive culture & community give-back
• Fun, social, supportive team environment
  

About the Role

As a Desktop Supervisor, you will drive seamless insurance claim projects from start to finish—coordinating teams, trades, and materials to deliver safe, high-quality results on time, on budget, and beyond client expectations.

Your key responsibilities include:

• Manage insurance claims via desktop, ensuring the procurement of materials, allocation of relevant trades, and coordinate workflows to ensure projects are completed on time and within budget. 
• Work with internal stakeholders on the management and allocation of works.
• Serve as the primary point of contact for clients, insured and other relevant stakeholders, providing updates and addressing concerns to ensure high quality works are completed. 
• Work with team to maintain health and safety standards on job sites, ensuring all team members follow safety protocols.

What You'll Bring

We're looking for someone who:

• Ideally has experience in the insurance industry, including engaging tradespeople, scheduling workflows, and managing multiple projects
• Experience as an Insurance Desktop Supervisor - A BIG BONUS
• Studying Construction either in Uni or TAFE, or has worked on the tools and looking to use expertise in the office environment
• Strong time management abilities
• Excellent communication skills and a can-do attitude
• Ability to manage multiple projects efficiently and effectively at once is necessary
• Familiarity with Prime Ecosystem = extra points

Ready to Apply?

If you're organised, proactive, and love being part of a collaborative team — this is your opportunity to join a company that truly cares.

Apply now and let's build better outcomes together

KASE Group is an EEO Employer, we do not discriminate on age, disability, race, sex, intersex status, gender identity and sexual orientation. We encourage all applicants to apply.