Regional Provider Support Manager

Regional Provider Support Manager (RPSM)

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Multiple vacancies Ongoing Full-Time
• Located in Parramatta with flexible working arrangements available
• Salary $161,711 Package includes salary ($129,464 - $142,665), employer's contribution to superannuation and annual leave loading.

About the role

This role works in a dynamic, frontline customer service delivery team responsible for supporting training providers contracted under Smart & Skilled to deliver Government funded training across NSW. The Regional Provider Support Manager will play a critical, first point of contact role in supporting providers needs to comply with the contract and deliver quality training outcomes that align with NSW Skills priorities. The role will ensure a high standard of customer service is delivered to training providers through strategic relationship management delivering consistent support and proactively building rapport. The RPSM reports directly to the Manager Regional Customer Service, providing reports and factual information on provider performance, contract compliance and service quality. Working collaboratively and communicating effectively with a broad range of teams across Training Services including but not limited to, Regional Training Services, the Quality Assurance team and Training Systems Management team. The RPSM will be responsible for overseeing a caseload of providers to manage financial caps, improve student engagement and completion rates and provide intel on regional skills needs including skills market gaps.

For further information please click here to view the role description

About you

• Able to establish and maintain strong, positive relationships with Providers, focusing on excellent customer service.
• Providing support to training Providers focusing on continual improvement through student-centred approaches to training delivery that is embedded with industry input and practices.
• Ability to establish regular reporting systems providing insight to provider performance and contract compliance, including financial cap management.
• Showing experience in developing and delivering professional learning to build the capability of staff and systems for Providers and staff.
• Capable of implementing a proactive approach to quality training delivery, including post-training destination data gathering and outcome reporting
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A Working with Children Check
• Current driver's licence and a willingness to travel
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing an answer to the pre-screening question below:

Pre-screening Question

Describe your experience managing complex relationships with internal and external stakeholders to ensure the delivery of high-quality training, programs and services? (300 words Max)

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date 20 October 2025 at 11:59pm.

For role enquiries please contact Skye Weeks, Manger Regional Customer Service at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.