ASO7 Practice Lead, Customer Feedback

2 days ago

Adelaide, South Australia Department for Education, South Australia Full time $108,000 - $144,000 per year

Department for Education
Job reference:
702154

Location:
5000 - ADELAIDE

Job status:
Short Term Contract

Eligibility:
Open to Everyone

Why work with us
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

About The Role
The Practice Lead, Customer Feedback provides effective supervision and support to a dedicated team of Customer Service Officers, to ensure a timely, accessible and quality customer focused services is provided to the public (and internal and external stakeholders).

The role will be responsible for the preparation and oversight of high-level reports, assessment of complaints, internal reviews, support and advice to internal staff, delivering high quality resolution practices whilst strengthening support systems across educational settings.

Reporting to the Manager, Customer Feedback, the Practice Lead will play a part in shaping and implementing actionable strategies that align with the directorates priorities and drive continuous service improvement.

Qualifications
Essential:
Nil

Desirable:
A degree in education, public policy, social science, counselling, mediation or equivalent experience.

Leadership experience within a school environment.

Special conditions
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.

The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Remuneration
ASO7 $108, ,864 per annum (1.0 FTE) + superannuation (12%) and leave loading

Enquiries
Enquiries can be directed to Kate Schubert, Manager, Customer Feedback via tel: or email
:

Application instructions
Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional Note
This is a full-time contract role (1.0 FTE), 12 month term contract.

Applications close:
21/10/2025 11:30 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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