Senior Service Delivery Coordinator

Just Living – Adelaide SA

Just Living is a proudly South Australian registered NDIS service provider offering personalised disability supports and specialist accommodation options, including Supported Independent Living (SIL), Short-Term Accommodation (STA), and Specialist Disability Accommodation (SDA). Our mission is to empower participants to maintain independence, dignity, and achieve their individual goals.

About the Role

As a Senior Service Coordinator at Just Living, you will oversee the delivery of supports across a manageable caseload, ensuring services are consistent, safe, and aligned with each participant's goals. You will work closely with participants, families, support coordinators and internal teams to maintain high-quality, reliable support.

In this role, you'll enjoy managing a medium-sized, highly manageable caseload, working closely with participants, families, support coordinators, and multidisciplinary teams to deliver person-centred, high-quality clinical oversight.

Benefits

• Balanced workload and a supportive workplace culture
• Diverse exposure across a variety of participant needs (complex and everyday living supports)
• Generous support to complete your annual Personal and Professional Development hours
• Fuel card provided
• Employee Assistance Program (EAP) access

Key Responsibilities

• Initiating and maintaining productive relationships and strong rapport with participants and their representatives, external stakeholders, and service providers who may present with differing priorities.
• Provide clinical oversight and coordinate care including wound, bowel, stoma, continence, diabetes, medication, behaviour, PEG feeding, tracheostomy care, epilepsy management, manual handling, and infection control.
• Development, review, and updating of comprehensive case plans, risk assessments, and allied health reports
• Regular medication chart reviews, management of online medication apps, and oversight of participant medical appointments and reviews
• Staff training, clinical competency assessments, and support worker supervision
• Incident investigation, clinical reviews, and maintaining compliant clinical documentation per NDIS standards
• Maintain and update internal records, care plans, and progress reports
• Overseeing the quality of Just Living's support service to individual NDIS participants.

Your Experience and Qualifications

• Demonstrated knowledge and understanding of NDIS compliance and practice standards, and processes, and other relevant industry standards.
• Sound understanding of, and compliance with NDIA Quality & Safeguarding Commission Reportable Incidents and other reporting requirements.
• Demonstrated competency in the day-to-day management and oversight of quality service provision in the disability and community service sector, and experience of contemporary service delivery for people with complex needs.
• Demonstrated expertise in wound care, bowel/stoma management, continence, diabetes, medication management, behavioural supports, PEG/enteral nutrition, seizure and epilepsy management, manual handling, and infection control procedures
• Sound clinical judgement, strong independent work ethic, and ability to work effectively within multidisciplinary teams
• Experience developing and overseeing care plans, participant support strategies, and providing training to disability support staff
• Valid SA driver's licence, First Aid certificate, and required clearances

Why Choose Just Living?

Join a dynamic, supportive team passionate about quality care and genuine outcomes. Make a meaningful impact every day in a role that values your skills, supports your growth, and respects your work-life balance.

Apply today to rediscover your passion in a rewarding new career at Just Living.

Job Type: Full-time

Pay: $85,000.00 – $100,000.00 per year

Benefits:

• Employee discount
• Professional development assistance
• Travel reimbursement

Work Location: In person