School Technical Officer

4 days ago

Mackay, Queensland, Australia Department of Education Full time $60,000 - $90,000 per year

Are you passionate about ICT and supporting learning through technology?

We are seeking a School Technical Officer to provide reliable ICT support, maintenance, and advice within a school environment.

In this role, you will manage day-to-day ICT operations, maintain hardware and software, and assist staff and students in using technology effectively. You will contribute to creating innovative and supportive learning environments by ensuring secure, efficient ICT systems that enhance teaching, learning, and administration across the school.

This is a progressional position as per the Role Description. The successful applicant will be appointed to the lower classification with eligibility for progression to the next, once specific criteria have been met or demonstrated. Please note salary rate shown is reflective of both classification ranges.

About the Role

Key responsibilities include:

  • Providing advice and assistance on ICT acquisition, installation, operation, maintenance, and replacement.
  • Supporting the school community with technical advice, training, and assistance with electronic equipment.
  • Delivering in-service training for staff on effective ICT use to support student outcomes.
  • Providing effective customer-focused ICT support to staff and students, including troubleshooting and problem resolution.
  • Conducting preventative maintenance and repairs on ICT systems and associated equipment.
  • Maintaining accurate technical service records and infrastructure documentation.
  • Liaising with stakeholders, including regional and central support teams, on ICT matters.

About You

To be successful in this role, you will demonstrate:

  • Technical knowledge of server hardware, configuration, and networking peripherals.
  • A strong understanding of PC and laptop systems, iPads, and printer support.
  • Strong interpersonal and communication skills.
  • Proven problem-solving and analytical ability.
  • A client-focused approach with the ability to work effectively in a team.
  • Experience supporting local and wide area networks and applying security protocols.
  • Ability to research, identify, and apply creative ICT solutions.

Mandatory Requirements

  • A relevant Diploma qualification (ICT or related) or an equivalent qualification deemed acceptable by the Director-General.
  • Attainment of the DoE Orange Card School Administrator (OC SA) certification (training provided within DoE).
  • A current Working with Children Check (Blue Card), or ability to obtain prior to appointment.

Interested? To Apply:

  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
  • Attach a 2-page response to the How you will be assessed section of the attached role description.
  • Attach a copy of your mandatory qualifications/registration outlined in the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. 

Applications from recruitment agencies will not be accepted.

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