Customer Service Officer

2 weeks ago

Pimpama, Queensland, Australia Taylex Australia Full time $60,000 - $90,000 per year

Join Taylex – Australia's Leading Manufacturer in Wastewater Treatment Solutions

Customer Service Officer | Yatala, QLD | Full-Time

Are you a proactive and customer-focused professional ready to bring your administration and service skills to a dynamic, forward-thinking business?

Taylex, an Australian market leader in wastewater treatment and home water solutions, is seeking a passionate Customer Service Officer to join our growing team in Yatala. With over 50 years of trusted manufacturing behind us, we're committed to delivering excellence in both product and service – and that starts with great people.

About the Role

As a Customer Service Officer, you'll play a key part in supporting our service and operations teams by ensuring our customers and stakeholders receive an outstanding experience from start to finish. This is a varied role where you'll be involved in administration, scheduling, contract management, and stakeholder support.

Your days will include:


• Coordinating service technician schedules and appointments


• Managing customer and technical support communications


• Overseeing end-to-end contract administration and finance-related tasks


• Performing bank reconciliations and payment tracking


• Updating and maintaining internal databases and schedules


• Liaising with builders, councils, service technicians, and internal teams


• Driving service excellence with your proactive follow-up and attention to detail

What You Bring

Certificate III in Business Administration (or similar)

3+ years of experience in a customer service or coordination role

Previous experience in manufacturing or wastewater management (desirable)

Intermediate to advanced MS Office skills and computer literacy

Strong multi-tasking and prioritisation skills

A team-first mindset with a natural ability to build rapport

Why Join Taylex?


• Be part of a proudly Australian-owned business with a legacy of innovation


• Supportive, collaborative team environment where your contributions matter


• Real career development opportunities and on-the-job learning


• Competitive salary and benefits


• Based in our Yatala facility, with onsite parking and easy access from the M1

Ready to Make a Difference?

If you're looking for a role that combines purpose, teamwork, and great people – we want to hear from you. Apply now with your resume and a brief cover letter telling us why you're a great fit for Taylex.

Learn more about us

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