Financial Support Worker

• $ % Super + Salary Packaging
• Join a values driven, life friendly organisation with great team culture
• Three permanent opportunities (1.0 FTE, 0.8 FTE and 0.6 FTE) 

Reach further with us

The HUGS Service Centre assesses applications for the Hardship Utility Grants Scheme (HUGS).  The intent of the scheme is to assist customers with their connection to essential utility services in situations where they are unable to meet their financial obligations to a utility provider.  Referred applicants are assessed for eligibility to a one-off grant payment, as well as provided information and referral support to minimise the chance of issues re-occurring in the future.  The Service Centre also provides support on better managing energy and water usage.

The Emergency Relief and Food Access Service provides an assisted access pathway connecting individuals to emergency and food relief as well as connecting them through to their local service providers. 

About the role

As a Financial Support Worker, you will provide a phone-based service to our clients accessing any of the above-mentioned supports.  You will ensure clients receive a culturally appropriate service that assists people experiencing immediate financial crisis.  This is a high-volume service, with the call centre operating from 9am until 7pm Monday and Tuesday and 9am until 5pm Wednesday to Friday. 

You will be comfortable using a range of IT systems to manage calls, collect information from clients and assess eligibility for HUGS grants.  You will build great rapport with clients, collecting necessary information and identifying opportunities to refer to other relevant support services.

There are three permanent opportunities available:

• A hours per week) 

• A 0.8 FTE (30 hours per week) 

• A 0.6 FTE (22.5 hours per week) 

What you will bring

You are a passionate individual who is driven to deliver a quality service for our clients.

To be successful in this role you will have:

• Good numeracy skills and the ability to develop household budgets
• High level of interpersonal skills, specifically in a phone-based setting
• Good understanding and ability to use IT systems and be eager to learn new systems
• Good attention to detail
• An openness to change and seek creative solutions
• Experience in promoting positive engagement with clients, especially clients who are Aboriginal and Torres Strait Islander

You also must possess a current National Police Clearance valid within one year.

A police record is not an automatic barrier to employment with us. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work.  We are focused on strengths, believing in and amplifying the strength of people and communities.  We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better.  We are courageous and gutsy, tackling difficult issues, even when it's hard.  

But don't take our word for it  Explore our Story Feed and hear from our staff about what makes Anglicare WA such a great place to work

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Impact and Benefits

Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Apply Now

If the opportunity excites you to develop your career in an organisation whose values align with yours then we want to hear from you

To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter. 

We are seeking to appoint someone to this role as soon as possible and will close this vacancy once suitable candidates have been identified.  Please apply without delay 

For further information please contact Ashleigh MacKinnon, Team Leader HUGS at  

Child Safe: Anglicare WA is organisation committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

We are proud to have a dedicated Aboriginal Staff Engagement and Cultural Lead to support Aboriginal and Torres Strait Islander candidates and employees throughout recruitment and employment, reflecting our commitment to being a culturally safe and supportive employer.

Unsolicited applications from recruitment agencies will not be accepted.