
Financial Crime QA Operational Performance Manager
3 days ago
Your new company
Join one of the most advanced Financial Crime operations in APAC and be part of a leading Australian bank renowned for its investment in cutting-edge financial services technology and AI.
This is a rare opportunity to work in a newly created role, heavily focused on oversight and enhancement of the operational performance of Quality Assurance, as part of a market-leading organisation that is deeply committed to protecting its customers and community from financial crime.
Your new role
- Lead and enhance QA operations across APAC, ensuring efficiency, effectiveness, and alignment with strategic goals
- Monitor and analyse operational metrics across QA, including workforce planning, forecasting, WIP management, SLA adherence, and tolerance thresholds
- Drive automation and dashboard creation (including in-house dashboards and Tableau) to deliver real-time performance insights and support strategic decision-making
- Lead stand-ups and establish a strong operating rhythm across teams
- Provide performance feedback and insights to senior leadership, identifying trends and root causes through deep dives and call analysis
- Collaborate with QA leaders and stakeholders to assess the impact of programs and remediation projects, ensuring proactive risk mitigation
- Support continuous improvement initiatives using Lean and Six Sigma methodologies
What you'll need to succeed
- Strong experience in Financial Crime operations, ideally across multiple streams (e.g. TM, ECDD)
- Strong leadership and stakeholder engagement skills, with the confidence to challenge and influence senior leaders
- Workforce planning expertise including capacity management, forecasting, and resource allocation
- Proficiency in Excel and data visualisation tools (e.g. Tableau) and experience in dashboard and scorecard creation is highly desirable
- Knowledge of process improvement methodologies (Lean, Six Sigma)
- Experience leading complex programs and driving operational uplift
- Strong analytical skills and experience in reporting, data interpretation, and performance insights
What you'll get in return
- Make an impact and help create change through the effective oversight and enhancement of operational performance
- Work closely with senior management and experience strong exposure across the business
- Countless opportunities for career progression and growth
- Exposure to retail, business, institutional, and global client operations
- Access to cutting-edge financial crime technology and AI tools
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email it to
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