Customer Support Representative/Warehouse Operator

1 week ago

Wingfield, South Australia Pack & Send Gepps Cross Full time $45,000 - $60,000 per year
Join the PACK & SEND Gepps Cross Team

Customer Support Representative / Warehouse Assistant (Part-Time Casual)

Are you ready to work with one of the most respected names in logistics?

PACK & SEND is a trusted leader in parcel, freight, and eCommerce logistics, with over 130 Retail Service Centres across Australia, New Zealand, and the UK.

As we continue to grow, our Gepps Cross Logistics Service Centre is seeking a motivated and reliable Customer Support Representative / Warehouse Assistant (Part-Time Casual) to support the day-to-day operations—both at the front counter and in the warehouse.

If you're passionate about delivering top-notch customer service, solving problems, and working in a friendly, team-driven environment, we'd love to hear from you

About the Role

Join our growing team at PACK & SEND Gepps Cross as a Customer Support & Warehouse Assistant. This dynamic role offers the perfect mix of customer interaction and hands-on warehouse work. You'll be working Monday to Friday, 8:30am to 5.00pm — ideal for those seeking work-life balance with consistent daytime hours.

Key Responsibilities

Front Counter Duties:

  • Assist walk-in customers in a friendly and professional manner
  • Price up jobs, provide quotes, and process payments
  • Answer phone calls and respond to customer emails
  • Manage enquiries from initial contact through to completion

Warehouse Duties:

  • Receive, pack, and dispatch freight
  • Operate a forklift (LF license required)
  • Conduct pre-start checks on forklifts and vehicles
  • Organise stock and maintain a clean workspace
  • Liaise with couriers and logistics partners

About You

To succeed in this role, you will bring:

  • A current and valid Driver's License
  • A current Forklift License (LF)
  • Excellent customer service and communication skills
  • Competency with Microsoft Office and general systems
  • Strong problem-solving and time management skills
  • The ability to work independently and as part of a team
  • Physical fitness and a positive, can-do attitude
  • A desire to grow, learn, and contribute to a supportive, fast-paced team

    Mature-aged applicants are strongly encouraged to apply.

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