Conference & Events Operations Manager

RACV Torquay Resort
Permanent Full Time Opportunity
Great Benefits - Competitive Salary | Exclusive Discounts on RACV Products & Resorts 

Join a Purpose-Driven Organisation Creating Impact Through Travel, Hospitality, Home Services, and Sustainable Energy

At RACV, we're committed to making a difference—whether it's through delivering exceptional travel and leisure experiences, providing useful and reliable home services and products, supporting safer journeys for drivers, or advancing a cleaner energy future.

Located at the gateway to Victoria's iconic Great Ocean Road

RACV Torquay Resort offers a unique blend of natural beauty, world-class amenities, and warm hospitality. Nestled on the Surf Coast, our resort provides the perfect backdrop for a meaningful career in the tourism and hospitality industry, where opportunities for personal and professional growth are abundant.

We're inviting you to become part of our passionate and supportive team, united by a common purpose: to help people enjoy life to the fullest, on holiday, at home, or while making memories with loved ones.

About the Opportunity

An exciting part-time opportunity exists for a Conference & Events Operations Manager to join our team at RACV Torquay Resort.

We are seeking an experienced Conference & Events (C&E) Operations Manager to lead the daily operations of our Food & Beverage department across our RACV Resort. This pivotal role ensures the seamless delivery of high-quality service to members, guests, and visitors while driving operational excellence, team performance, and business growth. If you are a hands-on leader with a passion for hospitality and a proven ability to manage large teams and events, we would love to hear from you.

Key Responsibilities

• Lead and mentor the C&E team, fostering a safe, collaborative, and high-performing work environment.
• Oversee daily operations of food and beverage department, ensuring service standards, presentation, and compliance are met.
• Coordinate staffing, training, and performance management to build a multi-skilled and motivated team.
• Manage financial performance, including budgeting, resource allocation, and cost control.
• Drive service excellence and member satisfaction through proactive problem-solving and continuous improvement.
• Support strategic initiatives and contribute to the development of business plans and operational goals.
• Maintain strong internal and external relationships, promoting RACV's reputation within the hospitality industry.

We are Offering 

• Discounts on RACV products & services, including our portfolio of 10 resorts/clubs
• A pivotal role within a diverse values driven organisation that truly cares about its people and members
• Free parking on-site  
• Enjoy exclusive discounts on RACV products & Resorts
• Long term career opportunities 
• Monthly employee reward and recognition program 

What We're Looking For

• Diploma level or equivalent qualification in Food & Beverage and / or Hospitality studies
• Responsible Service of Alcohol Certificate
• Extensive experience in a C&E management role within a hotel or resort environment, including multi-outlet operations and shift work.
• Proven ability to lead large teams, with hands-on expertise in planning, financial control, resource management, and staff development.
• Strong skills in supervising, coaching, and training team members to achieve performance goals.
• Desirable qualifications such as Certificate IV in Hospitality, OH&S certification, and tertiary studies in hospitality or food & beverage.

The RACV difference 

At RACV, we support your ambition. Discover a career where you're supported, valued, and empowered to grow - every step of the way. 

Application process 

You can learn more about the RACV at  

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis – Food & Beverage/Conference & Events and whether any reasonable adjustments may be required.

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