Casual Guest Service Agent

1 week ago

Braddon n Capital Territory, Australia MERCURE IT Full time $40,000 - $80,000 per year

Job Description
As a Guest Service Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel. This is a casual role.

What You Will Be Doing

  • Providing passionate, knowledgeable and friendly service to external and inhouse guests at all times.
  • Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
  • Checking guests in and out of the hotel in a timely manner
  • Handling guest enquiries and providing information on local attractions, giving directions where required
  • Taking reservations as required
  • Ensuring accurate payment of guest accounts

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