Recovery Coach/Support Coordinator

Permanent Part time role - 32 hours per week

Gosford, Wyong location 

At New
Horizons, our core values of Passion, Integrity, and Respect drive everything
we do. We measure success not only by what our people achieve but also by how
they achieve it. To support this, we have a Code of Conduct and Policies and Procedures
that everyone is expected to follow.

The Recovery
Coach/Support Coordinator will be providing dual services, you will
collaborate with various teams, including Customer Service, Product, Business
Assurance, People Excellence, Finance, and Peer Work Coordinators. You will be
part of the Support Coordination Team, which connects participants with an NDIS
plan to the necessary supports and services. This team is the first point of
contact for NDIS participants, families, and Support Coordinators seeking
information about New Horizons or choosing us to provide services under an NDIS
plan.

Key
Responsibilities:
Wear multiple hats - Provide
services as both a Support Coordinator and Recovery Coach.
Support individuals with
psychosocial disabilities, helping them live full and meaningful lives.
Assist customers in taking control
of their lives and managing the complex challenges of day-to-day living.
Manage and plan your own work, meet
or exceed KPIs, monitor progress and required outcomes, and take
appropriate corrective action.
Assist employees with the
implementation of projects and key tasks.
Authorise and action expenditure
within your financial delegation, ensuring compliance with the current
Chart of Operational Delegations.

Skills and
Experience:
Engage with mentoring as required.
Ability to constructively navigate
and adapt to change.
Understanding of Coordination of
Supports and Recovery Coaching under the NDIS.
Advanced competency in working with
people with a Psychosocial Disability and knowledge of relevant disability
service standards, Mental Health Act, and other legislative requirements.
Purposefully and intentionally
share aspects of your lived or living experience of mental health
challenges with customers and staff.
Actively seek and encourage
innovative solutions to perform under pressure and maintain resilience.
Well-developed interpersonal and
communication skills to build and maintain effective relationships.
Technical literacy with proven
ability to use Microsoft Office and systems for reporting.

Essential
Role Requirements:
Tertiary qualifications in peer
work or mental health (minimum of Certificate IV in Mental Health Peer
Work or Certificate IV in Mental Health) OR equivalent training (e.g.,
Intentional Peer Support training).
A minimum of two years of
experience in mental health-related work.
Current
Police Check - not older than 3 months, NSW Working with Children Check, NDIS worker screening check.
Valid NSW Drivers C class licence,
with the ability to drive vehicles in licence class, including large cars
& vans.

Benefits:
Salary packaging of up to $15,900+
in tax-free pay.
Flexible location- Hybrid environment
Fitness Passport: Affordable access
to gyms and fitness centres.
Utilise our Employee Assistance
Program providing counselling services.
Support in growing your career
through mentoring and professional development opportunities.

How to
Apply: If you see
yourself in this rewarding role, please apply via the link now – our
application process is mobile-friendly.
New Horizons
values diversity and encourages applications from all people. Our vision is to
see happy, inclusive communities working together in collaborative and
inclusive ways to create opportunities and improve quality of life. Our
workforce proudly reflects the local communities we connect with and support.

New Horizons
acknowledges all Aboriginal and Torres Strait Islander peoples as the
traditional custodians of the land.