Workflow Coordinator

**Are you a customer centric coordinator with a keen eye for detail?**:
**Bring your skills and support our Mortgage Operations team**:
It’s a fun and exciting time to join ING, Australia’s most recommended bank.

We are looking for a driven **Workflow Coordinator **who will be supporting the management of work queues for our Residential Mortgage Operations team.

In this role, you’ll be responsible for optimising the utilisation of resources through the allocation of work queues across the Wyong, Sydney and Manila processing teams. This includes regular forecasting of Service Level Agreements (SLA) and resources required to deliver on achieving our service levels. Additionally, you’ll work closely with key internal stakeholders, including our Operations, Third Party Distribution and Direct Mortgages Teams. Other stakeholders include our panel solicitor partners.

**What are you going to do? You will be**
- Optimising the resource utilisation through distribution of work queues in line with Delegated Lending Authorities and transaction types;
- Supporting Team Leaders with coordination of mortgage workflow
- Interacting with our key internal stakeholders;
- Managing the Mortgage Operations Team mailboxes;
- Distributing enquires and requests for actioning by the respective teams or individual team members in Customer Operations.

**What are we looking for? Someone who has**
- Strong experience working within residential mortgages.
- Prior experience as a Workflow Coordinator or similar is essential.
- Solid decision making and delegation skills.
- The ability to forecast and partake in final decision making.
- Excellent stakeholder management and communication skills.
- Great organisational skills, and the ability to maintain a high level of accuracy and quality to meet SLAs.
- Intermediate Excel and Tableau skills.

**What are the benefits for you?**
- Annual rest day - an extra day of leave
- Annual impact day - volunteer to have an impact on the community
- Superannuation paid fortnightly - grow your super faster
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Open, dynamic and supportive team environment.
- Employee Wellbeing Program so that you can be your “Best You.”
- Parental Leave of up to 14 weeks paid leave to eligible employees.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.