Strategic Projects Officer

The Organisation

The United Protestant Association of NSW Limited ("UPA") is a values-driven non-profit care organisation serving local communities throughout NSW, with a vision of always ensuring we have "our people by our side". With a staff compliment of 1400 and a turnover in excess of $100M, UPA is a non-profit Company limited by guarantee.

Our services include: -

• Residential Aged Care
• Home Care Services
• Retirement Villages

The Opportunity

Reporting to and working closely with the Director, Strategic Projects and Change Management, the Strategic Projects Officer plays a key role in coordinating and delivering cross-functional and organisation-wide strategic projects and change management initiatives. You will partner with the Director and stakeholders at all levels across the organisation, providing project support to ensure strategic initiatives are executed successfully. You will have the opportunity to apply your clinical, aged care operational, or extensive project management experience from the aged care or healthcare sector. A central part of your role will be to shape successful project outcomes. You will achieve this by leveraging your understanding of frontline service delivery challenges and other critical areas, directly guiding project planning and change implementation.

Accountabilities will include (but not limited to):

1. Project Leadership & Support – Assist the Director in leading strategic projects, ensuring alignment with organisational goals and efficient implementation.
2. Operational Coordination – Provide hands-on support for strategic projects, including planning, monitoring, reporting, and process documentation.
3. Due Diligence & Integration – Support project-related transition, integration, and risk mitigation activities.
4. Process Mapping & Improvement – Identify process impacts and contribute to refining business processes for better efficiency.
5. Research & Compliance – Conduct research on aged care, regulations, and compliance trends to support informed decision-making.
6. Change Management – Assist in developing and implementing change frameworks, conducting impact assessments, and driving stakeholder engagement.
7. Stakeholder Engagement – Build and maintain positive relationships, ensuring effective collaboration and buy-in for initiatives.
8. Communication & Documentation – Prepare and manage project communications, reports, and other control documents while ensuring compliance with policies.
9. Training & Development – Provide training, support, and guidance on project processes, system usage, and change management tools.
10. Administrative Support – Support the Director in scheduling, report preparation, meeting facilitation, and other administrative duties.

We are also willing to invest in training and offer you all the support you might need in order to succeed in your role.

What you bring

In addition to a can-do attitude and a willingness to grow your skills and extend yourself, we are looking for someone who can demonstrate the following:

Required:

• Strong organisational skills to manage multiple tasks, prioritise effectively, and meet deadlines.
• Proven experience in coordinating multiple projects or initiatives simultaneously.
• Excellent communication skills to engage stakeholders and produce clear documentation.
• Experience with document management systems and policy/procedure development.
• Understanding and application of change management principles.
• High attention to detail and strong problem-solving abilities.
• Knowledge of regulatory and compliance requirements relevant to aged services (community based, residential and retirement living).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and familiarity with SharePoint; project management/process mapping tools desirable.
• Experience contributing to projects and organisational change initiatives.

Desired:

• Tertiary qualification in a relevant field.
• Certification or training in Project Management and/or Change Management.
• Relevant experience, preferably in the Health, Community, or Aged Care sectors.
• Experience in developing or delivering training related to projects or change.

This role could suit someone who is currently in a senior clinician or operational leadership role who is looking for a challenge and an opportunity to transition their career into a corporate services role.

Benefits and perks

• Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free)
• Access to a Wellness Program
• Employee Assistance Program
• Up to $500 retention bonus for permanent appointments
• Support provided for your ongoing AHPRA registration requirements (including payment of annual fees)
• Platinum Member of the Australian College of Nursing
• Supportive and friendly work environment
• Work/life balance and flexible working arrangements available
• Workplace education and support provided
• Opportunity to make a real difference to your community and the lives of those in need

Pre-employment screening

The successful candidate is required to have completed/have a willingness to undertake the following:-

• Vaccinated in accordance with UPA's Immunisation and Vaccination Policy. (including proof of the required doses of a TGA approved COVID-19 vaccine and annual influenza)
• Undertake a National Criminal History Check
• Pre-Employment Medical Assessment

Appointment is subject to satisfactory of all pre-employment checks.

Interested
Simply click on the 'apply now' button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at ***********

To find out more about UPA of NSW, we invite you to visit our website at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA's Talent Team at ***********