ServiceNow FSM Consultant
2 weeks ago
ServiceNow Principal Consultant – Field Service Management (FSM)
Location:
Australia-wide (Hybrid – Sydney & Melbourne preferred)
Contract Duration:
Initial 4 months (with strong likelihood of extension)
Industry:
Healthcare ICT Projects
Join Hatchit Studios – A Leading Digital Transformation Partner
Hatchit Studios is seeking an experienced
ServiceNow Principal Consultant
to lead the design and implementation of
ServiceNow Field Service Management (FSM)
for a major
Healthcare sector program
. This senior role will provide thought leadership, ensure best-practice solution design, and guide multi-disciplinary teams in delivering a modern service delivery platform that improves healthcare operations and patient outcomes.
About the Opportunity
As the ServiceNow Principal Consultant, you will:
- Lead the end-to-end
implementation of ServiceNow FSM
, including requirements gathering, design, configuration, integration, testing, and deployment. - Oversee
Work Order Management
, including dispatching, tracking, and fulfilment of work assignments across healthcare facilities. - Design and configure
appointment booking, scheduling optimisation, inventory and parts management, mobile workflows, and contractor enablement
. - Act as a
trusted advisor
to stakeholders, ensuring alignment between business needs, clinical priorities, and platform capabilities. - Provide
strategic guidance
on platform governance, architecture, and long-term scalability. - Oversee and mentor consultants, developers, and client resources across delivery phases.
- Drive adoption of ServiceNow best practices and FSM accelerators to maximise value realisation.
Key Skills & Experience
We are looking for candidates with:
- Extensive ServiceNow experience
(5+ years), with deep knowledge of
Field Service Management
and related modules (CSM, ITSM, Mobile). - Proven experience as a
Principal Consultant / Lead Architect
on at least one major FSM implementation, with strong knowledge of
Work Order Management, scheduling optimisation, and mobile field operations
. - Strong
solution architecture skills
, including integrations with third-party systems (CPQ, ERP, scheduling, workforce and asset management). - Excellent
stakeholder engagement
and ability to influence executive, operational, and clinical leaders. - ServiceNow certifications such as
CIS – FSM, CSA, CAD, ITSM Suite Pro
highly regarded. - Experience in
large-scale transformation programs
preferred.
Why Hatchit Studios?
- Join a
certified ServiceNow Partner
with a proven track record across Healthcare, Government, and enterprise clients. - Work alongside
industry-recognised experts
and gain exposure to cutting-edge ServiceNow projects. - Be part of a
collaborative, people-first culture
that values innovation, career growth, and work-life balance.
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