ServiceNow FSM Consultant

2 weeks ago

Sydney, New South Wales, Australia Hatchit Studios Full time $120,000 - $180,000 per year

ServiceNow Principal Consultant – Field Service Management (FSM)


Location:
Australia-wide (Hybrid – Sydney & Melbourne preferred)


Contract Duration:
Initial 4 months (with strong likelihood of extension)


Industry:
Healthcare ICT Projects

Join Hatchit Studios – A Leading Digital Transformation Partner

Hatchit Studios is seeking an experienced
ServiceNow Principal Consultant
to lead the design and implementation of
ServiceNow Field Service Management (FSM)
for a major
Healthcare sector program
. This senior role will provide thought leadership, ensure best-practice solution design, and guide multi-disciplinary teams in delivering a modern service delivery platform that improves healthcare operations and patient outcomes.

About the Opportunity

As the ServiceNow Principal Consultant, you will:

  • Lead the end-to-end
    implementation of ServiceNow FSM
    , including requirements gathering, design, configuration, integration, testing, and deployment.
  • Oversee
    Work Order Management
    , including dispatching, tracking, and fulfilment of work assignments across healthcare facilities.
  • Design and configure
    appointment booking, scheduling optimisation, inventory and parts management, mobile workflows, and contractor enablement
    .
  • Act as a
    trusted advisor
    to stakeholders, ensuring alignment between business needs, clinical priorities, and platform capabilities.
  • Provide
    strategic guidance
    on platform governance, architecture, and long-term scalability.
  • Oversee and mentor consultants, developers, and client resources across delivery phases.
  • Drive adoption of ServiceNow best practices and FSM accelerators to maximise value realisation.

Key Skills & Experience

We are looking for candidates with:

  • Extensive ServiceNow experience
    (5+ years), with deep knowledge of
    Field Service Management
    and related modules (CSM, ITSM, Mobile).
  • Proven experience as a
    Principal Consultant / Lead Architect
    on at least one major FSM implementation, with strong knowledge of
    Work Order Management, scheduling optimisation, and mobile field operations
    .
  • Strong
    solution architecture skills
    , including integrations with third-party systems (CPQ, ERP, scheduling, workforce and asset management).
  • Excellent
    stakeholder engagement
    and ability to influence executive, operational, and clinical leaders.
  • ServiceNow certifications such as
    CIS – FSM, CSA, CAD, ITSM Suite Pro
    highly regarded.
  • Experience in
    large-scale transformation programs
    preferred.

Why Hatchit Studios?

  • Join a
    certified ServiceNow Partner
    with a proven track record across Healthcare, Government, and enterprise clients.
  • Work alongside
    industry-recognised experts
    and gain exposure to cutting-edge ServiceNow projects.
  • Be part of a
    collaborative, people-first culture
    that values innovation, career growth, and work-life balance.

  • Principal Technical Consultant

    4 days ago

    Sydney, New South Wales, Australia ServiceNow Full time $150,000 - $200,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Risk Advisory Solution Consultant

    4 days ago

    Sydney, New South Wales, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Risk Advisory Solution Consultant

    3 days ago

    Sydney, New South Wales, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Lead Consultant, ServiceNow

    2 days ago

    Sydney, New South Wales, Australia Experis Australia Full time $60,000 - $120,000 per year

    We are seeking a highly experienced Lead Consultant - ServiceNow with deep expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), and IT Asset Management (ITAM). This is a senior consulting role working within a large enterprise environment, providing leadership across ServiceNow implementations and integrations to optimise IT...

  • ServiceNow Developer

    1 week ago

    Sydney, New South Wales, Australia APA Group Full time $90,000 - $120,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.As a part of the APA ServiceNow Product Team, the Junior Developer will work closely with our...

  • Senior ServiceNow Technical Consultant

    4 days ago

    Sydney, New South Wales, Australia Coforge Full time

    Senior ServiceNow Technical ConsultantRemote working optionsExcellent career progressionAbove industry-average remunerationIndustry-leading training and supportAbout the businessCoforgeis a digital services and solutions provider that leverages emerging technologies and deep domain expertise to deliver real-world business impact for our clients.We are...

  • Senior Partner Seller

    1 week ago

    Sydney, New South Wales, Australia ServiceNow Full time $120,000 - $250,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ACE Development Senior Manager

    7 days ago

    Sydney, New South Wales, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Partner Seller

    4 days ago

    Sydney, New South Wales, Australia ServiceNow Full time US$104,000 - US$130,878 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Partner Seller

    4 days ago

    Sydney, New South Wales, Australia ServiceNow Full time $120,000 - $240,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...