Claims Lead, Workers Compensation

OUR PURPOSE IS 'TO PROTECT'

WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE

Claims Lead, Worker Services

• Permanent Full-time | 7.25 hr days Monday - Friday

• Role based in Singleton office 2-3 days per week | Hybrid working available

About the role:

Reporting to the Group Lead Worker Services, you will lead a team of Case Managers, Injury Management Specialists and Claims Officers at the Singleton office. You will be responsible for ensuring key financial outcomes are achieved and ensure the team's behaviours align with Coal Services' values. You will also advocate and promote key messages from the leadership team.

Your main responsibilities will include:

• Provide leadership and direction whilst allocating and managing workloads

• Conduct regular claims reviews ensuring issues and opportunities are reported and rectified

• Ensure team complies with relevant legislation, industry codes and company policy & procedures

• Coach and mentor the team to achieve their potential

• Foster a culture of customer service excellence and collaboration

About you:

Your education, experience and skills will include:

• Minimum 5 years' claims management experience

• Knowledge of NSW workers compensation legislation as it relates to coal miners

• Successful leadership experience and/or mentoring experience

• Professional qualification in the Personal Injury management field or business management field (Desired)

• Sound knowledge of claims administration procedures and related systems

• Strong communication, influencing and interpersonal skills

• Effective organisational skills

• Solid judgement with high level of strategic and commercial acumen

• Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

• Check out our Benefits page to learn more about our Employee Value Proposition

• Friendly and supportive team culture

• Permanent, full-time role

• 7.25-hour days, Monday to Friday

• 5 weeks annual leave, 18 days personal leave & 3 days family and emergency leave

• Paid Parental Leave for permanent employees (super paid on paid parental leave)

• Additional company holidays at Easter and Christmas

• Access to onsite gym and onsite parking

• Professional Development days

• Reward and Recognition program to celebrate your success

• Retailer discounts through Smart Spending App

• Access to Employee Assistance Program and novated leasing

About us:
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

Important information re: your application

• Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.

• Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.

• We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.

To apply:

Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.

Applications close 6 June 2025. Please note applications may be shortlisted and progressed prior to the closing date.

For greater insight into Coal Services, be sure to check out our website