Client Support Team Leader

6 days ago

Tonsley South Australia REMPLAN Full time $80,000 - $120,000 per year

Join REMPLAN's high-performing Client Engagement Team in Adelaide

Are you passionate about delivering outstanding client support and building long-lasting relationships? REMPLAN, a leading provider of innovative economic and demographic analysis products and services, is seeking a proactive and driven Client Support Team Leader to join our Adelaide office at the Tonsley Innovation District.

As the Client Support Team Leader, you'll play a key role in strengthening client relationships. You will lead a small, dynamic team supporting our valued clients across Australia, ensuring they receive maximum value from REMPLAN's products together with converting sales enquiries. This role is ideal for a service-oriented leader who understands that great customer experiences drive growth. You'll ensure every interaction reinforces REMPLAN's reputation for excellence.

Key responsibilities will include:

  • Leading and mentoring the Client Engagement team to deliver responsive, high-quality client support and guidance
  • Identifying and developing new business opportunities with existing clients.
  • Responding promptly to leads generated via our website and marketing channels.
  • Ensuring that existing clients receive proactive support to maximise their product usage and satisfaction.

This is an ideal opportunity for a relationship-builder who enjoys solving problems and contributing to a positive, high-performing team culture. You'll be instrumental in supporting client retention and further enhancing REMPLAN's reputation for customer service excellence.

How to apply: Please include your CV and a brief cover letter addressing the key responsibilities and what makes you a great candidate.

If you have any questions or would like to view the full Position Description please contact

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