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IT Assistant/Helpdesk Technician
2 weeks ago
Your New Role
- Monitor and maintain IT systems and applications, ensuring optimal performance and uptime.
- Diagnose and resolve network connectivity issues, including Wi-Fi, VPN, and general network access problems.
- Execute complete employee onboarding processes including account creation, software access provisioning, and hardware setup.
- Manage offboarding procedures ensuring proper account deactivation and hardware recovery.
- Configure and maintain user workstations according to company standards and security policies.
- Configure, maintain, and troubleshoot multi-function printers including driver updates and network connectivity.
- Deploy software packages and updates across the business environment using appropriate deployment tools.
- Maintain accurate IT asset inventory and manage hardware lifecycle from procurement to disposal.
- Perform regular system maintenance including updates, patches, and security compliance checks.
- Support the implementation and execution of IT projects as directed by the IT Manager.
- Ensure compliance with workplace health and safety policies, reporting any incidents or hazards promptly.
- Maintain detailed documentation of technical procedures, solutions, and configurations.
- Communicate effectively with stakeholders at all levels and liaise with external vendors when required.
- Understanding of networking concepts, and the ability to troubleshoot a variety of networking issues.
- Knowledge of ISO27001 standards.
- Interest in data protection and cyber security.
- Experience with printer and multifunction device configuration and maintenance.
- Familiarity with software deployment tools and remote support platforms.
- Ability to manage multiple tasks and priorities effectively.
- Experience liaising with senior management and external partners.
- Proven ability to follow direction and process.
- Excellent stakeholder, customer service and problem-solving skills.
- Exceptional time management skills and strong attention to detail.
- Highly developed written and verbal communication skills.
- Exciting and challenging projects that will push your technical skills and provide ample opportunity for personal and professional growth.
- On site gym.
- Additional annual leave day to celebrate your birthday, every year.
- Close access to Norwest Metro and local shopping hub.
- We offer a dynamic, supportive and satisfying work environment where performance is acknowledged and rewarded.
You must currently be in Australia and have eligible working rights.
As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record check
