Operation Director

3 days ago

The Head Queensland, Australia DoHome Public Company Limited Full time $120,000 - $180,000 per year
  • Oversee store performance, focusing on sales, customer service, and operational improvements.
  • Set KPI and provide improvement plan for the efficiency, quality and cost- effectiveness.
  • Lead discussion on branch performance and provide solutions for service improvement as monthly basis.
  • Initiating & developing manpower planning and resource requirements
  • Organizing, leading, and collaborating on the branch operation planning and also manage budget to ensure maximum output at the lowest cost consistent with desired quality.
  • Review customer complaints or issues related to branch operations, ensuring prompt resolution and maintaining
  • customer satisfaction.
  • Taking an active role as part of leadership team to build winning environments for the site as well as providing input to the overall corporate plan.
  • Implementing and monitoring quality control measures to maintain high standards of store operations.
  • Handling other jobs as assigned

Requirements

  • Bachelor's or Master's degree in Business Administration, Accounting or related fields
  • At least 10 years professional experience in Retail business and related with experience of senior managerial level/production strategic team management skills
  • Experience in construction, retail and any related.
  • Strong ability to manage stakeholders across multiple functions with an energized, creative and 'can do' attitude
  • Must be possessed of people management and people development with excellent problem-solving and team motivation skills

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