UX/UI Designer

Brief Description
About the role
The role will be a part of a significant strategy to create and maintain Australia's best web based digital platforms for quoting, selling, and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.

A key position in the delivery team, the UX/UI Designer works closely with the UX Researchers, CX team, Product Owners, and other business stakeholders to provide
key prototypes, wireframes, designs and mock-ups of the customer experience within the digital area of interest
. Ensuring that the customer has a fair representation in solving business problems or initiatives.

Position Accountabilities.

• Create design assets (Wireframes, Interactive Prototypes, High Fidelity Designs) that are used by delivery teams and business stakeholders to deliver business outcomes.
• Engage with Senior Stakeholders across the business to ensure all aspects of the design meet and exceed expectations.
• Collaborate with other departments to help communicate the value of being a "customer led" business and how it influences employee, business and customer outcomes.
• Ensure consistency of our digital customer approach across all products and online journeys.
• Attend workshops and other Agile ceremonies where digital design advice or assets are required.
• Create and maintain the visual identity of the digital products across all brands.
• Monitor customer communication platforms for areas of improvement or concern.
• Conduct user research to ensure we are meeting end user expectations.
• Makes end user pain points accessible to the wider business.
• Bring customer into every conversation we have.
• Identify and report potential risks or inadequate controls related to compliance or operational risks.
• Champion a culture of risk and compliance across the division.
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

What experience you'll bring;

• Relevant training and qualifications (e.g. digital experience and interaction design, UX and web design).
• Proficient in using Figma for wireframing, HiFi mock-up and prototyping, along with secondary tools such as Adobe CS Suite, Miro, Axure
• High level knowledge of front-end development frameworks.
• 2+ years' experience in a UI/UX design role designing across digital platforms including responsive web, online services and/or mobile apps.
• Experience conducting user research across qualitative and quantitative methods, such as user interviews and design surveys to validate concepts and designs.
• Understanding of design principles, accessibility standards, typography, UI components, and general design trends across platforms.
• Experience working with Design Systems and component libraries.
• Strong presentation skills with the ability to articulate and present solutions, ideas and recommendations.
• Excellent organisation, prioritisation, and time management skills, with high attention to detail.
• An excellent portfolio showcasing your user interface designs and design thinking, including process sketches, user flows, and/or wireframes for multiple form factors (e.g. mobile, tablet, desktop).

The Benefits Of Working At A&G

• Location – This role will be based in our Toowong office - Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.