Toyota Service Advisor

Hayes Toyota is seeking an experienced and motivated individual to assist in our service department as a Service Reception/Service Advisor. This role would ideally suit someone currently doing this type of role or similar.

Benefits:

• Small family-owned dealership
• Toyota Australia's No.1 automotive brand

• A friendly and supportive team

• Responsibilities & Duties:
  
  The Service Advisor carries out a range of duties related to being the key contact between the customers and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction, additional duties include:

• Meeting and greeting guests
• Answering incoming calls and directing appropriately
• Taking enquires and service bookings
• Keeping guest up to date with vehicle progress
• Estimating the cost and time needed to complete a job
• Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
• Gaining authorisation for additional work
• Helping bring new business into the service department
• Promoting the dealership and the Toyota brand

Required skills, experience and qualifications:

• Previous Toyota experience would be advantageous
• Must have high attention to detail
• Must have strong written and verbal communication skills
• Competent use of Microsoft Office, Outlook, Word and Excel
• Excellent organisational skills
• Exceptional customer service with a pleasant & professional phone manner
• Experience working with Dealer Management System- TUNE would be advantageous
• Sound automotive knowledge
• Ability to work with customers and internal staff in a courteous and professional manner
• Customer service focused

If you feel you have the skills & attributes for this role please apply now. Please ensure you attach a current resume and cover letter to your application outlining why you believe you are the best candidate for the position. Please send your resume to  Your interest in this role will be kept strictly confidential.

Hayes Toyota is an equal opportunity employer and provides a discrimination free workplace.