Service Technician

23 hours ago

Melbourne, Victoria, Australia Ocado Group Full time

Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, we also operate our own grocery and general merchandise retail businesses under We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (OSP), this drives our highly automated, multi-million dollar Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery via our local partner Coles.

About The Role
Join the team to support our Customer Fulfilment Centre in Truganina, Victoria, Australia.

As a Service Technician you will play an important part in supporting the operation in our state of the art, automated Customer Fulfilment Centre, providing first response to engineering fault conditions, reactive and planned maintenance activities as well as proactive improvement works.

This role will require flexibility due to us being a 24/7 operation, with a shift pattern that will require working days, nights and weekends.

The day to day for a Service Technician may involve:

  • Carrying out planned maintenance across the site in an accurate, timely and safe manner ensuring maintenance procedures are followed
  • Update records of work activities, tasks carried out, parts used through stores and training given
  • Work closely with manufacturers, suppliers and internal departments in finding ways to improve process and increase machine reliability and performance
  • Respond to and diagnose equipment breakdowns, resolving issues and action repairs
  • Analyse data to find solutions to improve MHE performance, providing reports where necessary
  • Complete quality inspections to ensure work is completed to a safe standard
  • Work to and follow Health and Safety policies including those set by Ocado, Coles and Australian regulatory standards. To seek guidance from the HS&E team where there is uncertainty.

About You

  • Some technical ability and understanding relating to automation hardware and software would be preferred, but training can be given
  • A formal engineering related qualification would be advantageous
  • Demonstrable analytical skills with sound problem solving ability
  • Good communication and interpersonal skills, able to impart knowledge effectively to others
  • Good organisation skills, able to prioritise
  • This role involves working at heights using a variety of access equipment, so Service Technicians need to be comfortable working at heights

What's In It For You

  • Subsidised Private healthcare.
  • Access to salary sacrifice schemes.
  • A range of amazing benefits, including Free Shares and Life Assurance.
  • Access to Discounts+.
  • 12 weeks paid primary parental leave and 6 weeks paid partner parental leave (once relevant service requirements complete).
  • Access to our Employee Assistance Programme.

Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

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