General Support Officer

*Position Purpose*
Certis is seeking a proactive and reliable General Support Officer to provide asset protection and ensure a safe, incident-free environment for all stakeholders attending the site. This is a Level 4 full-time position ideal for individuals committed to safety, service, and operational excellence.

About Us
At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in security operations, we partner with government and corporate clients to ensure the safety of people and property across diverse sites. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.

*Key Responsibilities*

• General Support Officers work in the Security Operations Centre (SOC) to perform administrative function, handle all public counter service inquiries, respond to SOC telephones and work with systems. Interact wth Security Officers via phones and two way radio directing tasks and jobs to Officers on foot, vehicle and bike patrols of Campus properties.
• Records, directs and assists security activities to deliver a quality security service.
• GSO's work with all SOC software. GSO's undertake data entry for jobs/taskings, incident reporting, generate various reports from perspective database, security correspondence, parking matters, etc.
• Note: If not licensed wor with Access Control & CCTV is limited.
• Responds to emergencies in accordance with guidelines and manuals for the SOC.
• Interact with Access Control & CCTV systems in performance of duties.
• Provide advice and assistance to community for security issues - Safe escorts, etc.
• Observe principles and ractices of Equal Employment Opportunity.

*Qualification
Essential*

• Administrative skils
• Keyboard skills
• Minimum two years experience in administrative roles/security.
• Diploma or equivalent work experience.
• Professional appearance and a friendly, approachable demeanor
• Strong communication skills (written and verbal)
• Exceptional customer service focus with conflict resolution experience
• Ability to remain calm and efficient under pressure
• Knowledge of WHS and emergency response procedures
• Strong report writing and administrative skills
• Physically fit, adaptable, and a quick learner
• Strong organisational skills and ability to multitask

Desirable

• Class 1 AC Security License NSW
• Knowledge of Access Control and CCTV Security systems similar to Gallagher.

*Benefits & Culture*

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

*Diversity Statement*
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

*Certis Security Australia Master License*
Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW
• ACT
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW
• ACT
• QLD
• WA SA 72311
• SA ISL 235794
• VIC Z S
• VIC Z S
• NT 1093
• TAS