Emergency Relief Administrator

Anglicare Central Queensland Limited | Rockhampton

Closing date: 12/09/2025

$38 p/h + superannuation + salary sacrifice

Part-time (62hrs/fortnight)

Fixed-term position

About the role:

At Anglicare Central Queensland, we believe that everyone deserves a safe and affordable home. As a leading not-for-profit housing provider, we're passionate about building inclusive, thriving communities where people feel secure, supported, and empowered.

We are seeking a compassionate and detail-orientated Emergency Relief Administrator to join our team and act as the first point of contact for individuals seeking support. You will play a vital role in assessing needs, providing appropriate assistance and connecting participants with services that promote long-term wellbeing.

What will a typical day look like?

• Assess ER applications with care and empathy.
• Decide support levels based on guidelines and funding rules.
• Offer culturally respectful support and connect people to services.
• Promote financial independence and resilience.
• Track spending accurately and stay within budget.

Mandatory Requirements:

• Certificate III in Business Administration, Financial Services, , Community Services, or equivalent and
• 2 years' experience in a similar role.

Who we are:

Our truly local team of professionals have worked with people in Central Queensland for over 40 years to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

• Full COVID-19 Vaccination
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

What are the benefits of working for AnglicareCQ?

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

• We offer attractive salary sacrifice to all part-time and full-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• Full time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

How to apply

If you're driven by purpose and want your work to directly change lives for the better, please submit your resume and covering letter (no longer than 2 pages) addressing the selection criteria outlined in the position description.

Applications should be submitted by 8am, Friday, 12 September 2025.

Have questions? Call or email our Recruitment and Onboarding Officer - Mikiellie Newman, to learn more:

Attachments:

• Information Guide for
• PD Emergency Relief