Nurse Manager/Clinical Operations Manager

Anodyne is a multi-centred national specialist medical health service focused on innovative pain and mental health care solutions. We specialise in the provision of innovative treatments for mental health and chronic pain, and are expanding our clinical services across multiple centres around Australia.

The Clinical Operations Manager (COM) will serve a clinical operational role and be responsible for overseeing Anodyne's pain management and ketamine clinics across multiple Australian locations. This includes leadership and coordination of clinical staff, oversight of clinical processes and protocols, stakeholder engagement, and clinical service development. The COM will be expected to travel nationally as required.

Position reports:

The COM reports to:

• Managing Director

The COM has the following direct report(s):

• Clinical staff

Key responsibilities:

Clinical Operations

• Oversee and manage the daily clinical operations of Anodyne's pain management and ketamine clinics across all locations.
• In conjunction with medical and administrative teams, oversee the clinical services diary and scheduling system to optimise resource use, clinical staff duties and patient flow.
• Supervise clinical documentation, review procedures, and quality assurance.
• Order and maintain clinical supply chains including stock, consumables, equipment and emergency equipment.
• Ensure all locations are adequately stocked and prepare for audits or inspections.

Clinical Leadership & Staff Management

• Lead, support, and manage the clinical team, primarily nursing staff.
• Assist in recruitment, onboarding, training, and performance management.
• Ensure all team members comply with clinical protocols and safety standards.
• Serve as a consultant in areas of expertise to facilitate the provision of quality clinical care.
• Actively participate in performance development, education of self and colleagues, and promotion of educational activities as determined by service requirements.
• Promote collaboration, cooperation and teamwork through effective leadership and people management practices to achieve service objectives in line with Anodyne values and policies.

Stakeholder Engagement & Clinical Liaison

• Serve as the clinical liaison between Anodyne and referring practitioners.
• Coordinate patient care processes and ensure seamless clinical communication.
• Develop and promote relationships with GPs, specialists, allied health professionals, referrers and other key stakeholders.

Clinical Governance

• Develop, implement, and refine clinical standards, policies, protocols, procedures, programs and workflows that support best practice, quality management and safety.
• Maintain a safe clinical practice and working environment.
• Ensure compliance with relevant regulatory and accreditation requirements, healthcare standards, and governing legislation
• Ensure compliance with all Anodyne policies and procedures, vision, mission, and values, promoting a safe and discrimination-free workplace.
• Attendance and support of clinical governance related meetings

Business & Service Development

• Assist with the setup and operationalisation of clinical services and new clinic sites, including layout planning, equipment sourcing, and staff deployment.
• Develop and implement operational objectives and strategies in collaboration with the Managing Director.
• Collaborate with the Managing Director to drive business development, action research projects, quality assurance programs, quality improvement initiatives, and service expansion (nationally and internationally).
• Participate in the development, implementation, and evaluation of policies, procedures, workflows, programs, and service development initiatives.
• Monitor and evaluate the performance of clinical services, ensuring budget compliance and improving performance against budget goals.
• Identify opportunities for improvement and implement corrective actions to enhance customer care services and experience.

Nursing Care (if required)

• Deliver direct and comprehensive nursing care to patients with complex needs.
• Provide education and counselling aimed at health promotion and improvement.
• Plan and coordinate services for patients, ensuring continuity and quality of care.

Appointment pre-requisites

• Registered as a Registered Nurse by the Nursing and Midwifery Board of Australia and Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 2 years' experience in clinical operations or healthcare management with supervisory and management responsibilities.

Essential skills

• Strong organisational, communication, and leadership skills.
• Strong customer service approach
• Excellent verbal communication skills.
• High-level writing skills and the ability to produce high-level documents including, but not limited to, policy and clinical guidelines development.
• Strong analytical and critical thinking skills to evaluate complex issues and drive decision-making.
• Demonstrates quality and risk management principles within practice
• Ability to multi-task, set priorities and monitor workflow.
• Ability to work as part of a team and autonomously.
• Ability to work under a pressured environment.
• Knowledge of legislation relevant to nursing practice and Equal Opportunity.

Desirable skills:

• Postgraduate qualification in health management or willingness to complete in the near future.
• Experience in quality management or project management.
• Accredited Advanced Life Support certification.
• Medication endorsement with S8 and IV medication competency.
• Experience with Gentu medical practice software and Microsoft 365 Applications.
• Experience working in private practice or outpatient clinics specialised in mental health and/or pain management.

Other requirements

• Commitment to maintaining professional registration and engaging in continuing professional development activities.
• Valid driver's license and willingness to travel domestically and nationally.
• Provision of the minimum identity proofing requirements.
• Successful National Police Clearance
• Undertake a pre-employment interview
• Provide appropriate references for contact as requested by the practice
• Participate in an orientation or induction program
• Participate in a performance review process