Intake and Registration Officer

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Afternoon shifts (12pm - 8pm)
• $38.65- $41.45ph (SCHADS 3B) + super+ salary packaging benefits
• Full time opportunity based in Upper Mount Gravatt QLD

About the program

Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services, aiming to help carers access practical information and advice and connect with services in their local area. Carer supports and services are delivered to those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail aged.

About the opportunity

Working as our Intake and Registration Officer, you will be responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway. Your primary focus in this role, will be to work with carers mainly over the phone, to access information and complete the intake and registration process.

Note: the shift time for this role is 12pm-8pm

Some of your daily duties will include:

• Support carers with a high level of customer service ensuring carers are listened to with patience and non-judgement
• Provide Intake and Registration services to carers as outlined in the Carer Support Framework
• Creating an environment which carers will find welcoming, real and inclusive
• Develop support relationships with carers which are positive and are built on Wellways value
• Providing information to carers on the process for intake needs assessment and planning, and available supports
• Scheduling assessment and planning appointments for Carer Support Workers

To be successful in this role, you will need:

• Qualifications and/or experience working in community services, allied health, administration or carer/family peer positions
• Excellent communication and interpersonal skills
• Right to work within Australia
• Current valid Driver's Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate
• Satisfactory National Police Records Check (must be no more than 12 months old)
• NDIS Worker Screening Check and Working with Children's Check

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
•  Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
•  Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Lyn Smith at

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description SummaryThe Intake and Registration Officer is a role responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway across Queensland. The objective of the role is work with carers primarily over the phone to access information and complete the intake andCulture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close22/08/2025

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