Dispatch / Call Taker

6 days ago

Australia Wilson Group Full time $60,000 - $80,000 per year

Wilson Medic One is seeking enthusiastic Dispatchers/Call Takers to join our team. As a Dispatch/Call Taker, you will play a crucial role in ensuring the smooth and efficient resourcing, scheduling, and logistical operations necessary to maintain our high standard of service delivery.

About the Role:

Reporting to the Dispatch/Call Taker Supervisor, you will be instrumental in coordinating patient transfers for Mental Health and Non-Emergency Patients between hospitals and within the community.

  • SALARY: up to $ super + overtime
  • LOCATION: Belmont, WA
  • SHIFTS: Monday to Friday Afternoon Shifts

Key Duties and Responsibilities:

  • Manage crews to ensure efficient patient movement, transport, and optimal clinical outcomes, adhering to contractual expectations and KPIs.
  • Handle customer calls and manage the booking process.
  • Plan and dispatch bookings to maximize resource efficiency.
  • Ensure accurate entry of booking and patient transport data into the Wilson Medic One booking system.
  • Collaborate with the Rosters team to ensure optimal crew allocations.
  • Generate reports on customer complaints, queries, excessive delays, and other significant incidents.
  • Complete daily workload summaries and timesheets and prepare End of Month (EOM) reports.

 About You:

  • Knowledge of Patient Transport Services advantageous.
  • Previous experience in a call centre or customer services environment ideal.
  • Skilled at fostering the best performance in team members.
  • Professional in representing Wilson Medic One to customers and key industry stakeholders.
  • Capable of directing resources and staff positively.
  • Proficient in Microsoft Outlook and Excel
  • Excellent communicator with the ability to build rapport with a diverse range of individuals.
  • Strong analytical and problem-solving abilities.
  • Perform well under pressure, balancing business needs with individual needs.
  • Collaborative team player with the ability to work independently.
  • Reliable, positive, and resilient.

How to Apply:

We will begin shortlisting candidates soon. Please submit your resume summarizing your experience as soon as possible.

Only shortlisted candidates will be contacted for an interview. If you are not contacted within 30 days, your application has been deemed unsuccessful.

Diversity and Inclusion:

At Wilson Medic One, we are committed to building a workforce that reflects the diversity of the community we serve. We encourage applications from people of diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. Our inclusive culture fosters innovation and teamwork. If you want to make a positive impact in your community, apply today

  • Dispatch / Call Taker

    4 days ago

    Belmont, Western Australia Wilson Full time $60,000 - $80,000 per year

    Company description: Wilson Medic One provides strategic and alternative service solutions including ambulance and patient transfer services, medical placements, emergency response and event medical solutions. We offer specialist management in the accommodation, management and transport of low, medium and high acuity (non-emergency) patients.Our people are...

  • Emergency Medical Dispatch Support Officer

    2 weeks ago

    Mile End, South Australia SA Health - SA Ambulance Service Full time $63,000 - $70,000 per year

    SA Ambulance Service, EMDSO Aboriginal Cadetship Multiple positions - Ongoing / Temporary - Full-time / Part-time / CasualSalary: MCE01P (probation): $63,459.00 pa (pro-rata)/MCE01: $70,439.00 pa (pro-rata) / Casual: $32.11-$35.64 per hour + 25% casual loadingAn Emergency Medical Dispatch Support Officer (EMDSO) responds to triple zero (000) calls...

  • Emergency Medical Dispatch Support Officer

    2 weeks ago

    Adelaide CBD - Metropolitan South Australia SA Health Full time $634,590 - $707,390 per year

    SA Ambulance Service, EMDSO Aboriginal CadetshipMultiple positions - Ongoing / Temporary - Full-time / Part-time / CasualSalary: MCE01P (probation): $63,459.00 pa (pro-rata)/MCE01: $70,439.00 pa (pro-rata) / Casual: $32.11-$35.64 per hour + 25% casual loadingAn Emergency Medical Dispatch Support Officer (EMDSO) responds to triple zero (000) calls requesting...

  • Emergency Medical Dispatch Support Officer

    2 weeks ago

    Mile End, South Australia SA Health - SA Ambulance Service Full time $634,590 - $704,390 per year

    SA Ambulance Service, Emergency Operations Centre Multiple positions - Ongoing / Temporary - Full-time / Part-time / CasualSalary: MCE01P (probation): $63,459.00 pa (pro-rata)/MCE01: $70,439.00 pa (pro-rata) / Casual: $32.11-$35.64 per hour + 25% casual loadingAn Emergency Medical Dispatch Support Officer (EMDSO) responds to triple zero (000) calls...

  • Emergency Medical Dispatch Support Officer

    4 days ago

    Mile End, South Australia SA Health - SA Ambulance Service Full time $63,459 - $70,439 per year

    SA Ambulance Service, Emergency Operations Centre Multiple positions - Ongoing / Temporary - Full-time / Part-time / CasualSalary: MCE01P (probation): $63,459.00 pa (pro-rata)/MCE01: $70,439.00 pa (pro-rata) / Casual: $32.11-$35.64 per hour + 25% casual loadingAn Emergency Medical Dispatch Support Officer (EMDSO) responds to triple zero (000) calls...

  • Emergency Medical Dispatch Support Officer

    2 weeks ago

    Adelaide CBD - Metropolitan South Australia SA Health Full time $634,590 - $709,390 per year

    SA Ambulance Service, Emergency Operations CentreMultiple positions - Ongoing / Temporary - Full-time / Part-time / CasualSalary: MCE01P (probation): $63,459.00 pa (pro-rata)/MCE01: $70,439.00 pa (pro-rata) / Casual: $32.11-$35.64 per hour + 25% casual loadingAn Emergency Medical Dispatch Support Officer (EMDSO) responds to triple zero (000) calls...

  • Sales Development Representative

    6 days ago

    Australia Netskope Full time $60,000 - $120,000 per year

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.  Since 2012, we have built...

  • Service Coordinator

    2 weeks ago

    Oxford Falls, New South Wales , Australia Ready Electrical & Air Conditioning Full time $60,000 - $90,000 per year

    Service Coordinator – Ready Electrical & Air ConditioningLocation: Oxford Falls, NSWHours: Full-time, Monday to Friday, 7:00am – 3:30pmEmployment Type: Salary-based positionAbout UsAt Ready Electrical & Air Conditioning, we do it once and we do it right. With a growing team and a reputation built on 5-star service, we're fast becoming the go-to air...

  • Warehouse Worker

    2 weeks ago

    Bibra Lake, Western Australia Industrial People Pty Ltd Full time $142,400 - $178,400 per year

    Immediate StartBibra Lake area$34.50 p/hrIP Recruitment are currently seeking an experienced warehouse worker to work with one of our clients located in Bibra Lake. This position offers a minimum 38 hour week and excellent long-term opportunities. The successful applicant will be required work in a busy distribution warehouse and be assisting with the...

  • Service Scheduler

    2 weeks ago

    Sydney - Western Sydney Australia NSW Our client Full time $60,000 - $90,000 per year

    Our client is a leading supplier of mechatronic equipment and solutions to industry throughout Australia. At this time we are looking to employ a well organised Scheduler to coordinate a team of Field Service Technicians and ensure that every Technician is fully equipped for each site visit. As the first respondent to incoming Service calls you will be...