Technical Support Representative

2 weeks ago

Sydney, New South Wales, Australia IDEXX Full time $80,000 - $120,000 per year

At IDEXX, we believe in growing from within — and this opportunity is a great example. This role has become available due to an internal promotion, reflecting our commitment to recognising talent and supporting career development. As we continue to expand across ANZ, we're excited to welcome a new team member who shares our passion for delivering exceptional service and making a meaningful impact.

As a Technical Support Representative, you'll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions, including the IDEXX VetLab suite and rapid assay devices. You'll troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an outstanding customer experience.

What You'll Do:

  • Provide technical support to veterinary clinics using IDEXX diagnostic products.
  • Troubleshoot and resolve product issues with professionalism and care.
  • Respond to customer queries with clarity and empathy.
  • Liaise with cross-functional teams to ensure timely and effective solutions.
  • Participate in a rotating roster that includes occasional Saturdays and after-hours support.

What We're Looking For:

  • A passion for delivering outstanding customer experiences.
  • Previous experience in a customer contact or support environment.
  • A strong aptitude for learning and communicating technical information.
  • Self-motivation and the ability to thrive in a collaborative team setting.
  • Excellent problem-solving, time management, and prioritisation skills.
  • Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided).

Why IDEXX?

We value the work our Technical Support team does — it's a critical part of how we deliver on our purpose. Whether you're looking to grow your career or deepen your expertise in a role that truly matters, IDEXX offers the support, flexibility, and recognition to help you thrive.

  • Flexibility: Work on-site, hybrid, or fully remote
  • Supportive Culture: Be part of a team that values growth, collaboration, and innovation
  • Impact: Help veterinary professionals deliver better care through cutting-edge diagnostics

What We Offer

When you join IDEXX, you'll find yourself in a dynamic environment where you're encouraged to be yourself, innovate, and grow. We offer:

  • A supportive and collaborative team culture
  • Global career development opportunities
  • Flexible working arrangements
  • Bring your pet to work days
  • Competitive annual bonus scheme and compensation review
  • Reward and Recognition Program
  • Enhanced bereavement leave for family and pets
  • Free wellness programs and health reimbursements
  • Discounts on pet products and diagnostic testing
  • Tenure recognition with bonus payments and extra leave
  • Paid volunteer days and charity support through our One IDEXX program

Why IDEXX

We're proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we're united by a shared purpose and a culture that values learning, respect, and impact.

Let's pursue what matters — together.

IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LI-KK1

  • Technical Support Representative

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $95,000

    Technical Customer Service RepresentativeJob Description: As a technical customer service representative, you will have the opportunity to work in a dynamic and supportive team environment. We take great pride in offering a fantastic culture and an amazing employee experience.Discover a workplace that values flexibility, encourages a work-life balance, and...

  • Field Technical Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kpay Group Full time

    Technical Support Representative (Entry Level)Technical Support Representative (Entry Level)Get AI-powered advice on this job and more exclusive features.This range is provided by KPay Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$50,000.00/yr - A$60,000.00/yrAbout the RoleWe're...

  • Technical Support Representative

    1 week ago

    Sydney, New South Wales, Australia Sevenrooms Full time

    **The Team & Role**:We are looking for a remote Technical Support Representative to join our growing team in APAC (open to both Sydney and Melbourne). You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is...

  • Technical Support Representative

    1 week ago

    Sydney, New South Wales, Australia Idexx Full time

    OverviewIDEXX Rydalmere, New South Wales, AustraliaGet AI-powered advice on this job and more exclusive features.At IDEXX, we believe in growing from within — this opportunity is due to internal promotion and reflects our commitment to recognising talent and supporting career development.As we continue to expand across ANZ, we're excited to welcome a new...

  • Technical Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia IDEXX Full time

    Overview IDEXX Rydalmere, New South Wales, Australia Get AI-powered advice on this job and more exclusive features. At IDEXX, we believe in growing from within — this opportunity is due to internal promotion and reflects our commitment to recognising talent and supporting career development. As we continue to expand across ANZ, we're excited to...

  • Technical Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia IDEXX Full time

    OverviewIDEXX Rydalmere, New South Wales, AustraliaGet AI-powered advice on this job and more exclusive features. At IDEXX, we believe in growing from within — this opportunity is due to internal promotion and reflects our commitment to recognising talent and supporting career development. As we continue to expand across ANZ, we're excited to welcome a new...

  • Technical Representative

    6 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $140,000

    Job OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Technical Representative.">Responsibilities:Provide technical guidance and support to clients and colleagues.Collaborate with cross-functional teams to develop and implement solutions.Stay up-to-date with industry trends and advancements.Requirements:Proven...

  • Technical Representative

    1 week ago

    Sydney, New South Wales, Australia Acs Australia Pty Ltd Full time

    **Technical Representative - Victoria**Working from a home office base in Melbourne, we now have a vacancy for a Technical Representative in our Victorian team. Using your technical/spray painting expertise you will focus on maintaining and growing the volumes from the existing customer base as well as the expansion of the customer base for the...

  • Technical Sales Representative

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Join to apply for the Technical Sales Representative role at Hager Australia & New Zealand1 day ago Be among the first 25 applicants Join to apply for the Technical Sales Representative role at Hager Australia & New Zealand Get AI-powered advice on this job and more exclusive features.Sales is your passion and you would like to drive our customer...

  • Technical Sales Representative

    6 days ago

    Sydney, New South Wales, Australia Opw Full time

    **OPW Title**: Technical Sales Representative**Date Created**: 10-08-22**Location**: Wetherill Park, Australia**Department**: Sales**Reports to**: Sales & Marketing Manager**Travel Required**: Yes**Supervisory Responsibility**: No**Overview**:Liquip International - part of OPW, is a global leader in fluid handling, metering, filtration and control solutions...