Snr Principal Instructor-Training

6 days ago

Sydney, New South Wales, Australia Oracle Full time $120,000 - $180,000 per year

Job Title: LCS Program Manager

Location: Sydney, Australia

Department: Customer Success – Learning Cloud Support (LCS)

Reports To: Senior Director, Customer Success

Role Overview

The LCS Program Manager will design, execute, and scale customer success programs that drive ARR growth, retention, and adoption across JAPAC. This role will work closely with Sales, Marketing, and Customer Success teams to deliver pre-sale and post-sale engagement, expand customer usage, and strengthen renewal outcomes. The LCS Program Manager will play a key role in advancing the LCS pillars: Delivery, Events, GTM, Partners, and .

Key Responsibilities

Program Leadership & Execution

  • Own and manage flagship LCS programs such as SuiteLearning, Learning Labs, Inside the Suite, and partner enablement events.
  • Develop and execute structured roadmaps encompassing marketing, pre-sales, post-sales, and renewals.
  • Plan, launch, and measure campaigns to improve adoption, activation, and retention across ANZ, ASEAN, India, China, and Japan.
  • Ensure exceptional customer experiences that maximize adoption and value from NetSuite solutions.

Revenue & Retention Impact

  • Drive LCS activation from 76% to 90% through proactive engagement programs.
  • Partner with Sales and CS leadership to strengthen renewal outcomes, particularly for low-touch SKUs.
  • Develop enablement resources that improve lead conversion and directly contribute to ARR growth.

Cross-Functional Collaboration

  • Align with Sales, Marketing, and Customer Success leaders to ensure cohesive customer lifecycle programs.
  • Provide actionable Customer Success insights to Sales for expansion opportunities.
  • Deliver Sales enablement resources that support Customer Success revenue and ARR targets.

Scalability & Team Leverage

  • Provide internal enablement, content quality control, and regional strategy alignment.
  • Mentor and support junior resources (e.g., SRT) to manage high-volume, low-touch accounts, enabling consultants to focus on high-value delivery.

Qualifications & Experience

  • 10+ years of experience in Customer Success, Program Management, or Cloud enablement roles (ERP/NetSuite experience preferred).
  • Proven track record of driving measurable ARR and renewal outcomes through structured programs.
  • Strong project management, execution, and analytical skills.
  • Ability to work cross-functionally and influence at all levels of Sales, Marketing, and Customer Success.
  • Excellent communication, presentation, and stakeholder management skills.
  • Familiarity with customer lifecycle management, adoption programs, and Cloud metrics (ARR, retention, expansion).

What We Offer

  • Opportunity to shape and scale LCS programs across the JAPAC region.
  • High-visibility role with measurable impact on revenue growth and customer success.
  • Collaborative culture, working closely with Sales, Marketing, and Customer Success leaders.
  • Career growth opportunities within a global Cloud organization.

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