Customer Banking Specialist- Multi Channel

2 weeks ago

Warren NSW, Australia CommBank Full time $60,000 - $80,000 per year
  • Multiple opportunities available
  • Monday - Friday availability
  • You will be joining one of our Multi-Channel Branches

Position 1 - Part time position (flexible hours - we're open to discussing a schedule that works for you)

Position 2 - Full time position - 38 hours per week

As a part of the team at one of our Multi-Channel Branch, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)

  • Between 9:00-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

More specifically, you will:

  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels
  • Work with customers to use our in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards and associated products
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
  • Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

  • A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience
  • Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
  • A master of multi-tasking and a strong team player

If this role matches your experience and whether you're looking for a full time commitment or part time opportunity that fits around your schedule, apply today

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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