Regional Customer Services Officer

Department of Primary Industries and Regions

Job reference: 700084

Location: LOXTON

Job status: Short Term Contract

Eligibility: Open to Everyone

The Opportunity

We have an opportunity for a Regional Customer Services Officer to be part of our Major Programs and Regions Division within the Department of Primary Industries and Regions.

The primary purpose of the role is to work in partnership with PIRSA Business Divisions to provide high quality, efficient and cost-effective business and administrative services and to support and implement targeted business improvement projects.

The role contributes to delivering the agency's priorities including:

• Organisational performance as a modern, flexible, and responsive organisation that values and develops its people.
• Build partnerships with industry, stakeholders, research organisations and regional communities.

The Regional Customer Services Officer contributes to the effective ongoing delivery of the Branch's, and the Division's operations and functions, which underpins the strategic objectives of the Agency. In this capacity, this role provides effective and responsive, front counter customer service delivery, administrative, project / program and business support to PIRSA operational staff.

About Us

South Australia is internationally recognised for the quality of its agriculture, food, and wine. Our regions are the backbone of our state and the economic powerhouse that drives prosperity for all South Australians.

The Department of Primary Industries and Regions (PIRSA) is a key economic development agency working in partnership with our primary industries, regional stakeholders and across all levels of government to advance the prosperity and sustainability of South Australia's primary industries and regional communities.

We are a passionate team of around 800 people working across metropolitan and regional South Australia to develop and protect our state's regions and food, wine, aquaculture, fisheries, forestry, grains, livestock, dairy and horticulture industries.

It's no wonder there are so many exciting and diverse career opportunities in our organisation. If you're ready to join us, apply now

Benefits

At the Department of Primary Industries and Regions, we offer our employees challenging and rewarding work with opportunities for career progression, learning and development and flexibility.

Our Commitment to Diversity

The Department of Primary Industries and Regions is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We embrace diversity and welcome applications from all people, irrespective of culture, faith, sexual orientation, gender identity, disability, or age.

Special Conditions

• Successful applicant will be required to satisfactorily complete a National Police Check (NPC) prior to being made an offer of employment.
• Australian residency or current works permit is required (responsibility of applicant to provide evidence of a current work permit).
• Opportunity up to June 2026.
• Full time, 37.5 hours per week.

Requirements

• The incumbent is required to understand the role of government and the culture and business of PIRSA and must also demonstrate a sound understanding of administrative processes and practices.
• Possession of a current driver's licence and willingness to drive.
• Out of hours work and inter / intrastate travel may be required.
• You acknowledge your work, health and safety obligations and our expectations when applying for a role.
• The incumbent will be required to undertake emergency management training and must be willing to participate in emergency preparedness, response and recovery activities required by government agencies.

Remuneration

ASO2 - $58,709 min - $63,154 max per annum, plus superannuation

Enquiries

Narelle Arnold

Regional Customer Service Coordinator

Phone:

Email:

Website:

Application Instructions

All applications must be submitted online.

If you are interested in this opportunity, please see the attached applicant instructions, and outline your skills and experience in relation to the Professional and Technical Knowledge, Customer Orientation and Communication capabilities of the attached role description.

Applicants must include the contact information of at least 2 referees with 1 being your immediate supervisor/manager and a completed "Pre-Employment Declaration in the SA Public Sector" form.

Applications close: 04/10/2025 11:45 PM

Attachments:

• Application

• Pre-Employment-

• Role Description - ASO2 Regional Customer Services

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.