Account Manager

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

About the Role

As an Account Manager focused on growth and retention, you will manage ongoing relationships with customers, ensuring high satisfaction while driving renewals and upsell /cross -sell opportunities.

Reporting to the Head of Region, this role works closely with delivery, service and product teams. You will operate in a hybrid manner (two days per week in the office) and travel periodically to customer locations; no security clearance or shift work is required.

What you'll be responsible for in the role

• Own the strategic management of assigned customer accounts, including account planning, relationship building, and delivering on retention and growth objectives
• Set long -term account strategies and plans that address client needs and identify upsell/cross -sell opportunities, driving continuous growth in each account.
• Nurture / Expand relationships with key stakeholders in client organizations through regular business reviews and value - add engagements, ensuring high customer satisfaction and loyalty.
• Own contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on - time renewals and prevent churn.
• Pursue additional sales within the account (new product adoptions, upgrades , etc ) by recognizing client business needs and coordinating with pre -sales to propose relevant solutions where required.
• Lead resolution of any service or support escalations for your accounts by working with operations and support teams, ensuring customer issues are promptly addressed and confidence is maintained.
• Achieve or exceed retention and expansion sales targets for the account portfolio, accurately forecasting account growth and ensuring each client's revenue remains on track or growing.
• Own and ensure all detailed account information, opportunity pipeline, and engagement notes in the CRM are captured accurately at all times , providing transparency and insight into account status and opportunities for the broader organization.
• Provide all existing and potential customers with the greatest possible positive experience and always uphold the Vocus values.
• Engage with all/any relevant internal stakeholders required to support the customer and ensure a positive experience is provided.

What you'll bring to the role

• Minimum 5+ years' enterprise/strategic account management; Bachelor's degree preferred.
• Account planning & coverage (white ‑space, expansion): Proficient
• Relationship & stakeholder management (C ‑suite/Gov): Proficient
• Commercial acumen , renewal & commercial governance (contracts, pricing): Proficient
• Cross ‑sell/upsell plays & pipeline development: Proficient
• Written and verbal communication: Proficient
• Presentation skills: Expert

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, and study leave,
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.