ITSM Service Architect

1 week ago

Melbourne, Victoria, Australia Peoplebank Australia VIC Full time $90,000 - $120,000 per year

Job Order 267849

Job Title: ITSM Service Architect

Contract duration: initial 12 months – high chance of extension

Opportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services ANZ Region.

You will be responsible for:

  • Service Improvement Recommending improvement initiatives Providing maturity assessments and governance recommendations
  • Service Management Expert and Coach Acting as a subject matter expert and ITSM Coach Providing training and guidance on good service management practices
  • Service Custodian Custodian for our service management system Single Point of Contact for the global Service Now team
  • Service Design Creating Service designs as per the ANZ Service Design and Transition Practice Framework

About You

Experience and Skills Essential:

  • Senior-level ITSM experience, including experience in developing and improving service management processes
  • Experience with enterprise service, process, or functional capability development, including conducting maturity assessments, developing roadmaps, and establishing governance
  • Strong analysis and problem-solving skills with a solid understanding of service architecture and managed solutions design
  • Ability to effectively communicate and manage stakeholders to uncover pain points, areas for improvement, manage governance and provide effective training and guidance
  • Good understanding of Service Now or other Service Management systems
  • Ability to review and produce clear and concise service management documents
  • Ability to effectively coach and train Service Management professionals
  • Strong business analysis and stakeholder engagement skills

Desirable Qualifications:

  • ITIL Service Management Certification

Please APPLY NOW for our immediate consideration.

Or you can call Clancy Morris-Dalton

  • ITSM Service Architect

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Full time

    Overview Join to apply for the ITSM Service Architect role at Peoplebank. Job Order 267849. Job Title: ITSM Service Architect. Contract duration: initial 12 months – high chance of extension. Opportunity at one of Australia's leading Telco companies. The ITSM Service Architect leads the design and implementation of continual improvement of IT...

  • ITSM Service Architect

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Full time

    OverviewJoin to apply for the ITSM Service Architect role at Peoplebank.Job Order Job Title: ITSM Service Architect. Contract duration: initial 12 months – high chance of extension.Opportunity at one of Australia's leading Telco companies. The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management...

  • ITSM Service Architect

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Full time

    Overview Job Order 267849 Job Title: ITSM Service Architect Contract duration: initial 12 months – high chance of extension Opportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency...

  • ITSM Service Architect

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Full time

    OverviewJob Order 267849Job Title: ITSM Service ArchitectContract duration: initial 12 months – high chance of extensionOpportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and...

  • ITSM Service Architect

    1 week ago

    Melbourne, Victoria, Australia Peoplebank Full time

    OverviewOpportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services ANZ Region.You Will Be Responsible...

  • ITSM Service Architect

    7 days ago

    Melbourne, Victoria, Australia Peoplebank Full time

    OverviewOpportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services ANZ Region.You Will Be Responsible...

  • Senior ITSM Solutions Architect

    7 days ago

    Melbourne, Victoria, Australia beBeeService Full time $120,000 - $175,000

    Job SummaryThe IT Service Management (ITSM) Service Architect plays a crucial role in driving the design and implementation of ongoing improvement initiatives for IT Service Management capabilities.

  • ITSM Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeSolution Full time $110,000 - $140,000

    ServiceNow Solution DeveloperAs a ServiceNow Solution Developer, you will be responsible for designing and implementing robust solutions that align with business outcomes. Your role will involve developing and maintaining ServiceNow modules, integrating components, and collaborating with stakeholders to deliver valuable solutions.Key Responsibilities:Develop...

  • Expert ITSM Service Architect

    2 weeks ago

    Melbourne, Victoria, Australia beBeeService Full time $128,000 - $173,000

    Service Management Expert RoleThis is a unique opportunity for an experienced Service Management professional to lead the design and implementation of continual improvement of IT Service Management (ITSM) capabilities in our ANZ Region.The successful candidate will be responsible for optimising the efficiency and effectiveness of service delivery to...

  • Itsm Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Ayan Infotech Full time

    Overview Ayan Infotech are looking for an ITSM Consultant for an initial 3 months contract opportunity in Melbourne.All applicants must have full unrestricted work rights in Australia.Title: ITSM ConsultantLocation: MelbourneType: Contract (3 months + extension) Required Skills and Experience Excellent verbal and written communication skillsAn active /...