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Senior Housing Officer, Housing Service Centre

2 weeks ago

Toowoomba, Queensland, Australia Queensland Government Full time $96,000 - $124,000 per year
  • Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
  • Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
  • Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
  • Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements
  • Contribute to portfolio renewal plans and implementation of property developments.
  • Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team.
  • Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty.
  • Readily share your knowledge and experience, acting as a coach, mentor, rolemodel and sounding board for others.
  • Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.
  • Demonstrate strong skills, knowledge and expertise in service delivery.
  • Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.