Senior Business Analyst

Job Description

• At Qantas, our teams come together to create new and unique experiences for our customers and a great opportunity within our Qantas Digital business unit
• Collaboratively create innovative customer-facing digital product experiences with an industry leader
• Full-time and permanent position based at our new Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide, by meeting consumer needs by translating customer insights and market data into actionable product enhancements, ensuring solutions are continuously improved to deliver meaningful, user-centric experiences.

As the Senior Business Analyst, you will support the Product Owner in facilitating the transformation of customer and business problems into solutions and responsible for translating solutions into succinct, effective documentation that assures the team is engaged and aligned. We seek a passion for customer innovation and driving value, a solid grasp of analytics and you will be comfortable with generating and interpreting insights, defining improvements to features and processes, supporting decision-makers in gathering information to make decisions, and effectively communicating how features and processes work.

You'll have:

• 5+ years' experience in a similar role with tertiary qualifications in Business, Commerce, or Marketing
• Proven success working in large, cross-functional teams
• Deep understanding of modern frameworks: Scrum, Kanban, Lean, design thinking, HCD, multivariate testing, Continuous Improvement
• Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics and ability to compare data sets to deduce accurate insights
• Skilled in writing clear user stories and acceptance criteria for developers, testers, and stakeholders
• Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, showcases, and customer journey walkthroughs across all seniority levels)
• Able to work with a high degree of autonomy and is proactive with initiative and a bias for the customer
• Proficient in collaboration tools like JIRA and Confluence for documentation and story management

Why Qantas?

At Qantas, your career can take you further than you imagined. You'll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You'll find diverse opportunities to grow, personally and professionally. From day one, you'll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it's just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Why South Australia?

Discover a place where life is balanced and rewarding, and where innovation thrives. In South Australia we value collaboration, genuine connections, and supporting each other to succeed. That spirit of teamwork is at the heart of our new Product Innovation Centre, a hub dedicated to creating world-class digital experiences for our customers.

Adelaide offers the best of both worlds. A vibrant city with cutting-edge tech opportunities and world-class food, wine, and arts, surrounded by stunning beaches, national parks, and green spaces. Getting around is easy, and the cost of living means you can enjoy more of what matters. From celebrated wine regions and fresh produce to our innovative industries, South Australians take pride in doing things well, with care and integrity. That same commitment drives our approach to digital innovation: building solutions that matter, with creativity and purpose.

If you're looking for a place where your career can grow, your ideas can shape the future, and your life can flourish, South Australia is waiting for you.

Applications close on the 27th of November

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.