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Customer Experience Officer | PSC1294 + PSC1295
2 weeks ago
A great lifestyle in a treasured environment, this is life at PSC
The opportunity
Our Customer Experience team are seeking two part-time team members to join their team on a temporary basis for a 2-year contract.
As a Customer Experience Officer, you'll play a key role within our organisation, being the first point of contact for our Community, setting the standard for first class customer service. You'll be an expert in multi-tasking and have a knack for building strong working relationships, both internally and externally.
Your communication skills, both written and verbal, will be top notch and you'll have an ability to not only adapt to but exceed customer expectations with every encounter.
As no two days are the same at PSC, this opportunity will see you rotating between our front desk, liaising with our internal business units, taking phone calls and responding to customer enquiries via our socials.
This is a contract opportunity – working part-time between 14 – 28 hours / week with availability to work across the 5 day span as required
Hourly Rate Range: $35.73 to $39.42 per hour + 11.5% superannuation + retention allowance
You will be working from PSC Administration Building, Raymond Terrace
Some of the key responsibilities within this role are listed below however you can view the full list here – view the position description.
- Provide expert advice, maintaining up to date knowledge of Council's policies, services, and procedures
- Receive and process all financial transactions, including the daily bank reconciliations
- Receive all incoming telephone calls, responding on behalf of the relevant department or redirect where necessary
We're all about putting the right people, in the right role Here's what we're looking for:
- Demonstrated experience in Customer Service with excellent interpersonal and communication skills
- Ability to deal efficiently with all enquiries from members of the public with proven conflict resolution skills
- Strong ability to work in a team environment, prioritise workloads, and contribute to team success
- Advanced data entry and keyboard skills, including a strong understanding of MS Office Suite
This is life at PSC
- Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
- Confidential support (including mental health) through our employee assistance program
- Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
- Free parking on site and a convenient local shopping centre
- Coffee and food to keep you sustained at our on-site café
- And lots more…
Enough about us, we want to hear about you So tell us about…
- Why you want this role and how it aligns with your career goals?
Ready to Apply? Here's what you need to know
- Applications Close: Midnight, Sunday, 6 July 2025
- Contact for Position Related Enquiries: Chloe Carmody, Customer Experience Team Leader, on
- Contact for Application Related Enquiries: Brooke Tisdell, Talent Acquisition Advisor, on
- For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for 'How to Apply'
- To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values
- We're a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
- We've partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment
- Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care
- We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together
