Despatch Coordinator

About the role

As our Despatch Coordinator, you will demonstrate a high level of customer service and attention to detail with previous experience in despatch planning, scheduling and prioritisation. You will be responsible for planning despatch to optimise service levels and customer satisfaction, without compromising our well-established safety and quality standards.

Hours for this role are 5am – 1pm, Monday to Friday

Your responsibilities will include:

• Provide a high level of customer service
• Ensure required fleet matches delivery plan
• Accurate despatch of correct order to customer
• Liaise with sales, warehouse and transport providers to resolve urgent and critical customer requirements
• Managing driver and wait times with an expectation to reduce yard wait time
• Performing load checks and auditing of loads and load restraint
• Sign off safety checklists and adhere to all relevant health and safety policies, standards, procedures and legislative requirements
• Ensure all required paperwork and administration duties are completed in a timely and accurate manner

We are seeking a proactive, customer focused individual, with outstanding problem solving and multi-tasking skills. Our ideal candidate will have knowledge of the transport/heavy vehicle industry and loads, and be a highly organised team player with exemplary attention to detail.

Requirements for this role:

• Demonstrated customer service experience
• Be reliable, punctual, committed and be able to work autonomously
• Have exemplary time management and prioritisation skills
• Have experience and or knowledge of the transport industry and understand load compliance
• Have a customer service and relationship management mindset with a high level of negotiation skills
• An agile mindset with a focus on continuous improvement initiatives
• Be computer literate and have experience with Microsoft Office Suite, JDE/SAP, Sparks, desirable

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

• Generous parental leave
  : 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years
  : Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program:
  discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance
  : Nib Health Insurance offers discounted cover for employees.

About us

InfraBuild is Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

InfraBuild Reinforcing
is the trusted reinforcing solutions supplier to major infrastructure and mega projects across Australia. From high-rises that shape our cities' skylines to transport projects that redefine how commuters navigate them, we partner with Australia's trusted construction companies to deliver projects that define our nation.

Why work here?

We offer more than just a job; we provide a dynamic environment built on
three pillars
that define our commitment to both our team and our industry.

• Work with a greater purpose:
  Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.

• Work well - live better:
  We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.

• Build your own future:
  Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant
.