Customer Engagement Consultant – Contact Centre

6 days ago

North Sydney Council, Australia Private Advertiser Full time $50,000 - $80,000 per year

Join a Winning Team. Drive Sales. Change Lives.

We're expanding fast and on the lookout for motivated, people-driven sales professionals to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to build a rewarding career and get recognised for your impact.

Your Impact

As a Customer Engagement Consultant, you're not just making calls—you're creating opportunities. You'll be reaching out to new and existing clients to spark meaningful conversations, influence decisions, and book appointments that help people experience life-changing hearing solutions at one of our 180+ clinics nationwide.

This is a target-driven, performance-focused role where your sales skills and ability to convert leads will directly drive both company growth and your personal success.

This role is open to:

  • Permanent full-time candidates
  • Individuals on a visa who can work full-time hours in the nest few months
  • Students on a visa who can work full-time hours until March
  • Part-time candidates (minimum 3 days per week)

What You'll Do

  • Make high-volume outbound calls to engage existing and prospective clients
  • Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
  • Promote our services and product range with confidence and empathy
  • Accurately manage client information using our patient management system (PMS)
  • Consistently meet and exceed daily, weekly, and monthly KPIs
  • Build instant rapport and deliver a positive, memorable client experience

About You

We're looking for passionate, driven individuals who take ownership of their performance and thrive in results-oriented environments. You will bring:

  • A sales-oriented mindset with a genuine desire to help people
  • A clear, confident phone manner and persuasive communication style
  • Proven ability to achieve and exceed KPIs in contact centre environment
  • Excellent listening skills and the ability to build rapport quickly
  • Experience with CRM systems and Microsoft Office tools
  • Resilience, energy, and self-motivation to drive your own success every day

Who We Are

We're a global leader in innovative hearing solutions, with a presence in over 100 countries. When you join us, you're joining a mission to create a life without limitations through the power of sound.

Why You'll Love It Here

  • Competitive base salary + uncapped performance bonuses
  • Flexible full-time or part-time hours (9am–5pm or 10am–6pm)
  • Hybrid working options for better work–life balance
  • Paid Parental Leave & Birthday Leave
  • Discounts at 500+ retailers through our Employee Enrichment Hub
  • Generous employee discounts on products for you and your family
  • Access to LinkedIn Learning, Wellbeing Centre & EAP
  • Real opportunities to grow your career with a global industry leader
  • A values-driven, inclusive culture and a supportive team that celebrates wins together

Be Part of Something Bigger

We win as a team. We value diverse perspectives, grow talent from within, and believe that every call can make a difference.

Take the next step in your sales career—apply now and turn your communication skills into real impact.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

  • Community Engagement Advisor

    5 days ago

    Council of the City of Sydney, Australia Engagement Institute Full time

    Community Engagement Advisor (Consultant/Senior Consultant) | Jacobs Creek Connect, a joint venture between Jacobs and Seymour Whyte is seeking a Community Engagement Advisor (Consultant/Senior Consultant)for the Upper South Creek Networks Program in Sydney. Home Careers Community Engagement Advisor (Consultant/Senior Consultant) | Jacobs Creek Connect, a...

  • Customer Engagement Consultant

    4 days ago

    North Sydney Council, Australia Sonova Group Full time $60,000 - $120,000 per year

    Join a Winning Team. Drive Sales. Change Lives.We're expanding fast and on the lookout formotivated, people-driven sales professionalsto power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance tobuild a...

  • Team Lead P&C Contact Centre

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Lead P&C Contact Centre** **Clerk Grade**:9/10, Ongoing, Full-time 35 hours per week **Location**:4PSQ Parramatta or Gosford (travel required between these locations) **Salary Range**:base salary starting at $120,859 p.a + superannuation **HR Business Partner Portfolio 1 team, People & Culture, Department of Customer Service** - Take charge of a...

  • Contact Centre Leader

    2 weeks ago

    Sydney, New South Wales, Australia Deloitte Full time $120,000 - $180,000 per year

    :Job Requisition ID:38959About Our TeamOur Contact Centre Transformation market offering enables clients to solve real business problems by helping them envision their future, formulate strategy and implement modern customer service solutions to deliver real business benefit.From strategy through to implementation, we help our clients solve complex business...

  • Director, Managed Contact Centre Services

    2 days ago

    North Sydney Council, Australia Peoplebank Full time $120,000 - $180,000 per year

    Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services across commercial and government clients.The...

  • Contact Centre Manager

    1 week ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Location**: Aust - NSW Metro - **Enhance your experience in leading, coaching and developing a team**: - **Role model excellency, passion and drive on a day to day basis**: - **Ensure you are putting the customer and our people at the heart of everything you do** Our vision is to be Australia's...

  • Contact Centre Consultant

    2 days ago

    Sydney, Australia AMP Limited Full time

    Be part of a high performing team - Location: Sydney and Melbourne - Initial 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds...

  • Contact Centre Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Weploy Full time $60,000 - $70,000 per year

    Simplify Your Job Search with WeployAt Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia. Whether you're looking for flexible, hybrid, or remote roles, Weploy connects you to...

  • Customer Engagement Consultant

    6 days ago

    Sydney, New South Wales, Australia Sonova AG Full time $60,000 - $80,000 per year

    Join a Winning Team. Drive Sales. Change Lives.We're expanding fast and on the lookout for motivated, people-driven sales professionals to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to build a...

  • Customer Engagement Experience Consultant

    4 days ago

    Box Hill North, Victoria, Australia WISE Employment Full time $70,000 - $90,000 per year

    With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.The Customer Engagement Experience Consultant is the first point of contact and a welcoming voice for our customers. Based in Box...