Assistant Night Manager

18 hours ago

Melbourne, Victoria, Australia Crowne Plaza Hotel Full time

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

What's the job

As Assistant Night Manager, you'll support the Night Manager in coordinating and overseeing all hotel operations during the night shift. Your key focus will be guest safety and security, along with the accurate and timely completion of the night audit.

Your day to day

  • Deliver exceptional guest service by assisting with enquiries, managing check-ins/outs, overseeing night audit procedures, and ensuring smooth overnight operations.
  • Monitor hotel safety, standards, and cleanliness through regular inspections, handling complaints, supporting Front Office procedures, and coordinating with the Nights team for room service and breakfast box preparation.
  • Support the Night Manager in leading the night team by supervising staff, managing handovers, maintaining accurate records (cash handling, credit checks, reports etc.), and communicating key issues for the next shift.

What we need from you

  • Look smart – wear your uniform with pride
  • Great communication skills between colleagues and with our guests
  • Confident in Problem handling
  • Proficient in the use of Microsoft Office and Opera
  • Problem solving, training and organizational skills
  • Driver License, RSA, First Aid and CPR certified

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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