Night Manager

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

The Westin is committed to empowering guests to enhance their well being when they need it most, even during the quiet hours of the night. As Westin associates, we rise to make each day and each night better for our guests, our communities and each other. Discover a place where you are given a choice to not just work, but to rise. Join us as a Night Manager and feel supported by real career growth in a people first environment.

Position Summary:

• Rise with us and oversee all hotel operations overnight (38 hours per week) while upholding the quality and standards of the property.
• Serve as the senior representative of management during the night shift and guide the night team with steady leadership.
• Assist guests arriving late or departing early, supporting smooth check in and check out experiences.
• Respond to guest requests and complaints with calm judgment, record incidents and ensure follow up.
• Supervise staffing levels and workflow through the night so guest service, operational needs and financial goals remain balanced.
• Complete night audit duties, balance and reconcile the day's transactions and prepare required overnight reports.
• Manage late arrivals, early departures, walk ins, no shows and overbooking situations with accurate room allocation and billing.
• Monitor safety and security overnight by conducting or coordinating regular checks and following emergency procedures.
• Be an expert on the hotel and the local area so you can guide and reassure guests throughout their stay.
• Maintain clear communication with day shift leaders through detailed handovers and documentation.
• Support the wellness focused Westin experience by ensuring a quiet, safe and restful environment for all guests through the night.

About You:

• Experience using OPERA or a similar property management system
• Relevant experience in a comparable supervisory or managerial role
• Motivated to advance your career
• Confident, steady and focused in a fast paced environment
• Equipped with practical solutions and a positive attitude

Our Benefits:

• Exclusive staff discounts on food, beverage and hotel rooms across the Marriott International group for you, your family and friends
• Access to Life with the Works, offering flexible schedules, varied work locations, sabbatical leave and paid leave during your birthday month
• Internationally recognised training programs, strong development pathways and clear career opportunities across Marriott International
• Support for your physical, emotional and financial wellbeing through our Employee Assistance Program
• Eligibility for Employee Referral Incentives so you can work alongside people you trust
• Be part of the largest hotel network in the world, a workplace that values equality, diversity and inclusion

Applications will be closed on the 30th December 2025.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
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