Works Co-Ordinator

We're looking for an experienced Works Coordinator to join our team in Richlands Brisbane. In this role, you'll coordinate a range of computer-based waste management systems to efficiently process and action client service requests. You'll manage order changes and maintain accurate customer information, ensuring updates are communicated to the relevant teams. By building and maintaining strong, collaborative relationships across departments, you'll help deliver high-quality, responsive, and integrated services that consistently meet client needs.

Responsibilities:

• Provide accurate information about the company's structure and services.
• Handle sensitive information carefully.
• Use computer-based customer service systems efficiently.
• Record and communicate any changes or updates to the right people.
• Ensure client requests are clearly understood and entered correctly into systems.
• Manage emergencies and notify clients of any delays.
• Respond to client requests promptly and keep them updated on progress.
• Support the delivery of high-quality customer service as part of a team.
• Share client feedback, both positive and negative, with management.
• Prepare accurate reports and information for management when required.
• Report system issues and work with IT to fix them.
• Assist the Team Leader with administrative tasks and other duties.
• Provide operational support to the Administration Team.

Who you are

• Administration training certification (desirable)
• Experience in a similar role or strong customer service
• Excellent customer service skills
• Communication and interpersonal skills
• Administration and organisational skills
• Excellent verbal and written communication skills
• Computer literacy skills - Microsoft Office/Windows environment
• Ability to prioritise workload
• Ability to work as part of a team, with or without supervision

Who we are:

REMONDIS is one of the world's largest recycling, service and water companies. We're a privately-owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982.

With over 1,100 employees and 39 business locations in Australia, we serve more than 24,000 commercial, industrial and municipal customers in meeting their sustainability goals through comprehensive waste collection, treatment, resource recovery and management solutions.

REMONDIS Australia has grown and diversified to become one of the largest waste and recycling companies in the country. Acclaimed for our focus on customer support and service excellence, we work collaboratively with our customers and local authorities to deliver innovative, safe and reliable solutions across all industry sectors.

Together, we believe we can achieve a more sustainable future; a future in which waste is a resource.

Reasons you'll stay:

• Autonomy:
  you'll have the empowerment you need to be successful and the independence and autonomy to thrive.
• Flexibility:
  you'll be given the freedom to prioritise your time and working preferences.
• Growth:
  contribute to the development & implementation of the risk and insurance strategy across Australia.
• Work that matters:
  contribute to a more sustainable future. The solutions you'll be representing will support businesses, the community and the environment.
• Career opportunities:
  we are growing and with growth comes opportunity to own and grow the role by developing market competitiveness

Are you with us? To apply:

If you're ready to take the next step in your career and make a difference in the waste management industry, we want to hear from you Join us in our mission to build a cleaner, greener future for generations to come.

You'll need a copy of a current license and proof of entitlement to work in Australia.

You'll undergo a police check and pre-employment medical, including a drug and alcohol test.

REMONDIS is an Equal Opportunity Employer and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.