Guest Relations, Senior Associate

• Excellent opportunity working with renowned, prestigious financial institution.
• Fast paced corporate guest services environment
• Sydney CBD | Land of the Gadigal people

About us:

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

The Opportunity:

• Provide supervisory guidance and support for Reception and Switchboard teams. Including resolution handling, feedback management, standards & client service delivery.
• Co-ordinate any catering, audio visual and equipment requirements requested by the client with third party providers
• Manage MRBS – this includes assisting with booking future and same day reservations, cancellations and/or amendments to bookings as per the client's requests
• Support the Guest Relations Managers with providing feedback for Senior Associate's performance reviews and personal development goals. Ensuring set objectives are being met by the team including clear understanding of department's KPI's.
• Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with solutions focus mindset.
• Assist the administrative duties, work order reporting or project work as required including recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team's grooming is inline with style standards.
• Provide the necessary leadership support in the absence of the Guest Relations Manager including sharing of client or colleague feedback in a timely manner.
• Project lead - Workplace activations, Toolbox Talk Training, Communications meetings when required. Contribute to any online workplace posts and engage with client activations, when possible, for the benefit of both CBRE and the client.
• Gain knowledge on key personnel and vendors locally/regionally within CBRE & the client such as Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors.
• Maintain roster flexibility and availability for VIP Client Events and team leave.

About you:

• Charismatic and empathetic individual who embodies the values of the company.
• Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels.
• Intermediate to Advanced Microsoft Excel, Word, using SharePoint and Microsoft Office Outlook skills
• Dedicated to exceptional customer service and has a customer centric approach to all tasks
• Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.