Property field assessor

1 day ago

Canberra, ACT, Australia IAG AUS Full time

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's most iconic brands. 
 
At IAG, we're committed to making the world a safer place. As a Field Assessor in Property Assessing, you'll play a vital role in helping customers navigate the repair and settlement process after property damage. You'll combine technical know-how with empathy to ensure every claim is managed efficiently and to the highest standard. This is your chance to be part of a team that thrives on problem-solving and delivering outcomes that matter.   

This is a permanent, full-time position based in the ACT region. 

What You'll Do 

• Attend customer properties to assess damage, quantify repairs, and authorise settlements. 

• Negotiate and manage repair scopes, variations, and total loss settlements with suppliers and customers. 

• Monitor repairs through to completion, resolving delays and ensuring quality outcomes. 

• Drive cost-effective solutions with suppliers to meet agreed targets for claims costs. 

• Collaborate with claims teams and partners to resolve complex issues and deliver exceptional customer experiences. 

• Identify opportunities for process improvements and contribute to continuous improvement initiatives. 
 

What You'll Bring 

• Minimum 3 years' experience in property assessing, loss adjusting, construction trade. 

• Strong understanding of claims management processes and repair methodologies is preferred. 

• Excellent communication, negotiation, and influencing skills. 

• Ability to work independently and manage multiple priorities. 

• Current driver's licence and ability to travel as required. 

• A customer-first mindset and commitment to delivering high-quality outcomes. 
 

What We Offer 

• Boosted superannuation with 13% as standard. 

• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). 

• Work from home and many more flexibility options with myFlex. 

• Up to 50% off personal insurance, including home and motor insurance. 

• Partner discounts on private health insurance, tech & appliances, and many more. 

• Industry-leading 20 weeks paid parental leave. 

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 
*employment type eligibility criteria apply 

Applications close: Monday 26 January :59PM AEDT 
 
Adjustments and Support  
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.  
 

More About Us  
 
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

 

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