Remote Services Manager

4 days ago

Bibra Lake Western Australia Australia Ger Australia Full time $80,000 - $120,000 per year

Remote Services Manager

Manages field teams, liaises with clients on-site, ensures safety compliance and technician coverage across locations.

Key Responsibilities:

– Oversee all remote teams and field jobs.

– Manage client expectations and communication.

– Ensure field staff have resources and documentation.

– Track field job progress and completion quality.

– Ensure adherence to safety standards and site rules.

DAILY TASKS – Start of Day

[ ] Confirm all techs have job allocations and contact details

[ ] Check vehicle condition reports from prior day (if applicable)

[ ] Review urgent call-outs or priority breakdowns

[ ] Confirm required parts/tools are ready and loaded

[ ] Touch base with each tech for status and support needs

DAILY TASKS – Throughout the Day

[ ] Track job progress via calls or system updates

[ ] Coordinate with workshop for any parts/equipment needed

[ ] Follow up with customers on ETAs or job changes

[ ] Ensure safety protocols are followed (PPE, SWMS on site)

[ ] Support resolution of site delays or escalations

DAILY TASKS – End of Day

[ ] Confirm job cards updated and submitted by field techs

[ ] Flag any uncompleted jobs for rebooking

[ ] Ensure returned parts/tools are accounted for

[ ] Update office/admin on completed jobs and invoicing readiness

WEEKLY TASKS

[ ] Review field team performance and workload

[ ] Rotate after-hours/on-call roster (if applicable)

[ ] Report equipment maintenance or vehicle issues

[ ] Update job templates and site checklists if needed

[ ] Meet with workshop manager to align on resource sharing

MONTHLY TASKS

[ ] Check vehicle maintenance schedules and coordinate service

[ ] Conduct field safety audit or spot checks

[ ] Review customer feedback from field jobs

[ ] Update training logs or toolbox meeting notes

[ ] Ensure job documentation is complete for monthly reporting

GROWING THE FIELD BUSINESS – Customer Site Expansion

[ ] Identify high-potential customers for expanded site coverage

[ ] Build case studies or results summaries for successful field jobs

[ ] Meet monthly with sales/admin to propose site coverage upsell

[ ] Track field job volume by customer – highlight consistent users

[ ] Plan recruitment in advance of winning larger site contracts

[ ] Develop site-specific resource plans (shift coverage, call-outs)

[ ] Ensure techs represent brand well to encourage repeat work

[ ] Create 'field-ready' packs for techs (PPE, forms, instructions)

[ ] Offer short-term surge staffing to build trust with new clients

[ ] Measure field utilisation rate and job win rate monthly

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