Student Support Specialist

3 days ago

Brisbane, Queensland, Australia 360 Degree Agency Full time $60,000 - $80,000 per year

A 360 Degree Agency está em busca de um Especialista de Sucesso do Cliente e Engajamento para oferecer uma experiência excepcional aos nossos estudantes durante sua jornada de intercâmbio. Se você tem paixão por ajudar pessoas e é comprometido(a) com a melhoria contínua da experiência do cliente, essa vaga é para você

O que você vai fazer:

Monitoramento e Aperfeiçoamento da Experiência do Cliente:

Acompanhar a jornada dos estudantes, garantindo que tenham uma experiência positiva desde o início até o final de seu intercâmbio.

Realizar pesquisas de satisfação para identificar oportunidades de melhoria nos serviços oferecidos pela 360 Degree Agency e implementar soluções práticas.

Antecipar necessidades dos estudantes, oferecendo suporte antes que pequenos problemas se tornem grandes desafios.

Engajamento e Organização de Eventos:

Planejar e coordenar eventos presenciais como workshops, viagens, happy hours e datas comemorativas para promover a integração da comunidade 360 Degree.

Conduzir as sessões semanais de "Welcome presencial e online", para os novos alunos.

Desenvolver ações e estratégias que contribuam para a retenção e fidelização dos estudantes durante sua jornada.

Criação de Conteúdo e Gravação de Vídeos:

Ser responsável por gravar vídeos que abordem temas relevantes para os estudantes, como dicas de intercâmbio, orientações acadêmicas, culturais, e mais.

Criar materiais audiovisuais para promover a 360 Degree Agency e melhorar a comunicação com os estudantes e prospects.

Suporte e Resolução de Problemas:

Esclarecer dúvidas frequentes dos estudantes sobre questões diversas e outros aspectos do intercâmbio.

Redirecionar estudantes para os órgãos competentes quando necessário

Atender aos estudantes com agilidade e empatia via WhatsApp, garantindo que todas as interações sejam humanizadas e de alta qualidade.

Colaboração e Trabalho em Equipe:

Fazer parte da equipe de Customer Service da 360 Degree Agency, trabalhando de forma colaborativa com os demais membros para oferecer um serviço de excelência.

Manter comunicação constante e eficaz com consultores educacionais e outros setores para otimizar a experiência do aluno.

Requisitos:

Experiência prévia em agências de intercâmbio ou em funções de atendimento ao cliente.

Habilidade para resolver conflitos de forma empática e eficaz.

Boa comunicação interpessoal e escuta ativa para entender as reais necessidades dos alunos.

Organização e atenção aos detalhes, principalmente na coordenação de eventos e condução de pesquisas.

Inglês necessário para interagir com escolas e parceiros.

Capacidade e disposição para realizar gravações de vídeos, com boa presença de câmera e comunicação clara.

O que oferecemos:

Viagens. Ambiente dinâmico e colaborativo.

Oportunidades de desenvolvimento profissional.

Flexibilidade e apoio para crescimento dentro da empresa.

  • Student Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeGuidance Full time $90,357 - $126,646

    Student Support Specialist RoleThe student support specialist role entails providing advocacy, counselling and educational support to students. This includes conducting assessments, making recommendations and advising teachers and parents on student issues such as behaviour, mental health and career development.Key Responsibilities:Advocate for students and...

  • Student Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeDevelopment Full time $76,419 - $89,969

    Student Support SpecialistAbout Student ServicesOur goal is to provide a comprehensive student support program that fosters individual and collective excellence through high-quality educational and social experiences.We aim to empower students by exposing them to new ideas, ways, and possibilities that promote growth and development.About the RoleProvide...

  • Student Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeClient Full time $74,013 - $83,979

    Student Support SpecialistWe are seeking a highly skilled Student Support Specialist to join our team. This role will provide support with specialised knowledge across services and operations, focusing on student administration, technology, and library.Main Responsibilities:Interpretation of policies and procedures for studentsCollaboration with specialist...

  • Student Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $87,341 - $105,121

    Student Support SpecialistAbout the RoleThe Student Support Specialist will provide comprehensive support to students, teachers and parents concerning educational, behavioural, career development, mental health and family issues.This includes:Advocating, providing counselling, psychoeducational assessment and individual student support;Working with a...

  • Student Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeRole Full time $62,000 - $73,000

    Job Title: Student Support SpecialistThe successful applicant will provide support to students, teachers and families in a professional school environment.Responsibilities include monitoring student attendance, developing programs to support social skills, mindfulness and resilience. The role also involves engaging with students through sport and submitting...

  • Student Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCareer Full time $94,199 - $106,134

    About the RoleWe are seeking an experienced professional to join our team as a Student Support Specialist.Main ResponsibilitiesSupport students in their academic and personal journey through high quality administrative services.Serve as the primary point of contact for students, staff, and external stakeholders.Facilitate partnerships between industry and...

  • Student Support Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeEngagement Full time $82,845 - $103,165

    Job OverviewAs a Specialist in Student Support and Engagement, you will play a critical role in delivering case management services to students at risk of disengagement. Your focus will be on facilitating behaviour/education interventions and working closely with students, families, principals, and community organisations to develop individual support...

  • International Student Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $40,000 - $56,200

    Job Summary:We are seeking a dynamic and supportive International Student Support Specialist to join our team at SPC Brisbane.This role involves providing exceptional customer service, managing student records, and collaborating with other departments to ensure a seamless student experience.The ideal candidate will have excellent communication skills, a...

  • Support Specialist for Students with Autism

    6 days ago

    Brisbane, Queensland, Australia beBeeAutism Full time $93,888 - $127,362

    Autism Support SpecialistThe Autism Hub plays a pivotal role in delivering autism-specific services and expertise across Queensland.Responding to incoming inquiries, providing timely, consultative and evidence-informed advice and support to parents and staff from Queensland schools and other organisations.Providing autism-specific support directly to regions...

  • Indigenous Student Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeEducation Full time $15,900

    This role offers a unique opportunity to make a positive impact on the lives of Indigenous students and contribute to the development of their communities.Job Requirements:Provide high-quality training and education to studentsImmerse yourself in the local culture and communityTravel to remote Aboriginal communities across NT and QLDAs an Education Program...