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Student Support Specialist
2 weeks ago
A 360 Degree Agency está em busca de um Especialista de Sucesso do Cliente e Engajamento para oferecer uma experiência excepcional aos nossos estudantes durante sua jornada de intercâmbio. Se você tem paixão por ajudar pessoas e é comprometido(a) com a melhoria contínua da experiência do cliente, essa vaga é para você
O que você vai fazer:
Monitoramento e Aperfeiçoamento da Experiência do Cliente:
Acompanhar a jornada dos estudantes, garantindo que tenham uma experiência positiva desde o início até o final de seu intercâmbio.
Realizar pesquisas de satisfação para identificar oportunidades de melhoria nos serviços oferecidos pela 360 Degree Agency e implementar soluções práticas.
Antecipar necessidades dos estudantes, oferecendo suporte antes que pequenos problemas se tornem grandes desafios.
Engajamento e Organização de Eventos:
Planejar e coordenar eventos presenciais como workshops, viagens, happy hours e datas comemorativas para promover a integração da comunidade 360 Degree.
Conduzir as sessões semanais de "Welcome presencial e online", para os novos alunos.
Desenvolver ações e estratégias que contribuam para a retenção e fidelização dos estudantes durante sua jornada.
Criação de Conteúdo e Gravação de Vídeos:
Ser responsável por gravar vídeos que abordem temas relevantes para os estudantes, como dicas de intercâmbio, orientações acadêmicas, culturais, e mais.
Criar materiais audiovisuais para promover a 360 Degree Agency e melhorar a comunicação com os estudantes e prospects.
Suporte e Resolução de Problemas:
Esclarecer dúvidas frequentes dos estudantes sobre questões diversas e outros aspectos do intercâmbio.
Redirecionar estudantes para os órgãos competentes quando necessário
Atender aos estudantes com agilidade e empatia via WhatsApp, garantindo que todas as interações sejam humanizadas e de alta qualidade.
Colaboração e Trabalho em Equipe:
Fazer parte da equipe de Customer Service da 360 Degree Agency, trabalhando de forma colaborativa com os demais membros para oferecer um serviço de excelência.
Manter comunicação constante e eficaz com consultores educacionais e outros setores para otimizar a experiência do aluno.
Requisitos:
Experiência prévia em agências de intercâmbio ou em funções de atendimento ao cliente.
Habilidade para resolver conflitos de forma empática e eficaz.
Boa comunicação interpessoal e escuta ativa para entender as reais necessidades dos alunos.
Organização e atenção aos detalhes, principalmente na coordenação de eventos e condução de pesquisas.
Inglês necessário para interagir com escolas e parceiros.
Capacidade e disposição para realizar gravações de vídeos, com boa presença de câmera e comunicação clara.
O que oferecemos:
Viagens. Ambiente dinâmico e colaborativo.
Oportunidades de desenvolvimento profissional.
Flexibilidade e apoio para crescimento dentro da empresa.
