Student Support Specialist

2 weeks ago

Brisbane, Queensland, Australia 360 Degree Agency Full time $45,000 - $60,000 per year

A 360 Degree Agency está em busca de um Especialista de Sucesso do Cliente e Engajamento para oferecer uma experiência excepcional aos nossos estudantes durante sua jornada de intercâmbio. Se você tem paixão por ajudar pessoas e é comprometido(a) com a melhoria contínua da experiência do cliente, essa vaga é para você

O que você vai fazer:

Monitoramento e Aperfeiçoamento da Experiência do Cliente:

Acompanhar a jornada dos estudantes, garantindo que tenham uma experiência positiva desde o início até o final de seu intercâmbio.

Realizar pesquisas de satisfação para identificar oportunidades de melhoria nos serviços oferecidos pela 360 Degree Agency e implementar soluções práticas.

Antecipar necessidades dos estudantes, oferecendo suporte antes que pequenos problemas se tornem grandes desafios.

Engajamento e Organização de Eventos:

Planejar e coordenar eventos presenciais como workshops, viagens, happy hours e datas comemorativas para promover a integração da comunidade 360 Degree.

Conduzir as sessões semanais de "Welcome presencial e online", para os novos alunos.

Desenvolver ações e estratégias que contribuam para a retenção e fidelização dos estudantes durante sua jornada.

Criação de Conteúdo e Gravação de Vídeos:

Ser responsável por gravar vídeos que abordem temas relevantes para os estudantes, como dicas de intercâmbio, orientações acadêmicas, culturais, e mais.

Criar materiais audiovisuais para promover a 360 Degree Agency e melhorar a comunicação com os estudantes e prospects.

Suporte e Resolução de Problemas:

Esclarecer dúvidas frequentes dos estudantes sobre questões diversas e outros aspectos do intercâmbio.

Redirecionar estudantes para os órgãos competentes quando necessário

Atender aos estudantes com agilidade e empatia via WhatsApp, garantindo que todas as interações sejam humanizadas e de alta qualidade.

Colaboração e Trabalho em Equipe:

Fazer parte da equipe de Customer Service da 360 Degree Agency, trabalhando de forma colaborativa com os demais membros para oferecer um serviço de excelência.

Manter comunicação constante e eficaz com consultores educacionais e outros setores para otimizar a experiência do aluno.

Requisitos:

Experiência prévia em agências de intercâmbio ou em funções de atendimento ao cliente.

Habilidade para resolver conflitos de forma empática e eficaz.

Boa comunicação interpessoal e escuta ativa para entender as reais necessidades dos alunos.

Organização e atenção aos detalhes, principalmente na coordenação de eventos e condução de pesquisas.

Inglês necessário para interagir com escolas e parceiros.

Capacidade e disposição para realizar gravações de vídeos, com boa presença de câmera e comunicação clara.

O que oferecemos:

Viagens. Ambiente dinâmico e colaborativo.

Oportunidades de desenvolvimento profissional.

Flexibilidade e apoio para crescimento dentro da empresa.

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